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  • Report:  #1058089

Complaint Review: Orbitz

Orbitz forced to pay for cancellation to Istanbul where riots and political unrest could affect the safety of pensioner traveling with small child Internet

  • Reported By:
    Stephanie Brailsford — Long Beach California
  • Submitted:
    Tue, June 11, 2013
  • Updated:
    Tue, June 11, 2013
*UPDATE Employee: Orbitz Customer Relations *Author of original report: Thank you for the kind words, but ultimate inaction. I am just one poor passenger.

  just want to tell you that Orbitz has really let me down. I am a pensioner traveling with my Grandson from Lax to Johannesburg via Istanbul on Ethiad. Due to the political unrest and riots in the country, and concern for the safety of myself and my Grandson, cancelling the flight was the best option. I called the "customer care" and just got a rote, canned answer to my query in spite of the policy on your on website"If you are canceling your ticket due to an unforeseen event, such as a medical emergency, death of immediate family member,  major weather disruption, natural disaster, or government-issued travel  advisory/warning, please contact Orbitz Customer Service at 1-888-656-4546. We will work with our airlines partners  on your behalf and advise you of your options.

The only option theyoffer is to pay the cancellation fees. They need to state that clearly on their website. It is shameful that I will be forced to pay $262.00 per person so that we will not be subjected to fear for our lives or put in a dangerous situation, when travelling with a small child. I am appalled at the run around, as I was told to call the the airline, in turn, the airline passed the buck back to orbitz.
Shame on you!
 Stephanie, Long Beach , California

2 Updates & Rebuttals

Stephanie Brailsford

Long Beach,
California,

Thank you for the kind words, but ultimate inaction. I am just one poor passenger.

#3Author of original report

Tue, June 11, 2013

 At least someone from Orbitz did respond to this report. The words were kind, but ultimate inaction. I am just one poor passenger out of $562.00, in addition to having to buy another ticket.

Is there anybody out there that can help me???

I still have hope!!!

Stephanie, Long Beach

Custrelsgal

Chicago,
Illinois,

Orbitz Customer Relations

#3UPDATE Employee

Tue, June 11, 2013

Hi,

 My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

 Thank you for your patience, and I look forward to hearing back from you.

 Sincerely,

 Sarah

Orbitz Customer Relations

Chicago, IL

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