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  • Report:  #1272271

Complaint Review: Orbitz

Orbitz I am trying to book a flight to Brazil and the price is showing me $855 dollars. When I get to the payment screen it won't let me pay and says the price has been updated to $1043 dollars.Internet

  • Reported By:
    Gabriel — St Peters Missouri USA
  • Submitted:
    Sat, December 05, 2015
  • Updated:
    Mon, December 07, 2015

 So I went and searched again from the begining and it still shows $855 but when I try to pay the same thing happens. I called customer service, a nice lady name Natalie searched for the flight and she got the same price on their system, however when she tried to book it she had the same result: Price has been updated. I escalated this internally and a guy name Peter said their system doesn't update the prices frequently and they are working on it. Because of their unefficient system (to say the least) I am going to have to pay the additional $200 dollars for my flight. This is the first and last time Orbitz has me as a customer, me and my thousands of Facebook/Instagram followers for sure. They have an unreliable system and we are they let the customers pay the price. NEVER AGAIN! 

I am trying to book a flight to Brazil and the price is showing me $855 dollars. When I get to the payment screen it won't let me pay and says the price has been updated to $1043 dollars. So I went and searched again from the begining and it still shows $855 but when I try to pay the same thing happens. I called customer service, a nice lady name Natalie searched for the flight and she got the same price on their system, however when she tried to book it she had the same result: Price has been updated. I escalated this internally and a guy name Peter said their system doesn't update the prices frequently and they are working on it. Because of their unefficient system (to say the least) I am going to have to pay the additional $200 dollars for my flight. This is the first and last time Orbitz has me as a customer, me and my thousands of Facebook/Instagram followers for sure. They have an unreliable system and we are they let the customers pay the price. NEVER AGAIN!

1 Updates & Rebuttals


Custrelsgal

Chicago,
Illinois,
USA

Orbitz Feedback

#2REBUTTAL Owner of company

Mon, December 07, 2015

Hi Gabriel,

My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Luisa

Orbitz Customer Relations

Chicago, IL

 

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