Print the value of index0
  • Report:  #1096960

Complaint Review: Orbitz

Orbitz Misinformed by Orbitz Rep Internet

  • Reported By:
    Unjust Service — Maryland
  • Submitted:
    Tue, November 05, 2013
  • Updated:
    Tue, November 05, 2013
  • Orbitz
    Select State/Province
    USA
  • Phone:
  • Category:

I planned a last minute flight reservation . I called orbitz to confirm there would be NO cancelation or rebooking fee(s) , the gentlemen @ orbitz confirmed with me two or three times, no additional fees to rebook.

I then called orbitz to rebook, I was told my online flight reservation would NOT be reusable, since there is $200 rebooking fees!!!!! I was so upset, since I had CALLED prior to booking the flight. NEVER will we use or recommend orbitz!

1 Updates & Rebuttals


Custrelsgal

Chicago,
Illinois,

Orbitz

#2UPDATE Employee

Tue, November 05, 2013

Hi,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and include the Orbitz Confirmation/Locator number, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Lynne

Orbitz Customer Relations

Chicago, IL

Respond to this Report!