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  • Report:  #665574

Complaint Review: orbitz

orbitz no price assurance! Internet

  • Reported By:
    Lisa — pittston Pennsylvania U.S.A.
  • Submitted:
    Fri, November 26, 2010
  • Updated:
    Wed, December 01, 2010

Tried booking numerous flights and was told not available.  Was forced to book a flight that was extremely high.  Was reassured by their "price assurnace!".  There was no price assurance unless you book on the same exact flight.  The prices dropped significantly and I was not able to cancel, or I would have to pay $150 per ticket. What kind of price assurance is this?  I booked earlier with priceline and cancelled, because I needed to change the dates.  Priceline gave me a full refund!!! 


DO NOT BOOK THROUGH ORBITZ...BOOK WITH PRICELINE!!!!!!!  THEIR COMPANY DOES FALSE ADVERTISING!  PRICE ASSURANCE DOES NOT EXIST. 

1 Updates & Rebuttals


Custrelsgal

Chicago,
Illinois,
U.S.A.

Orbitz Reply

#2UPDATE Employee

Wed, December 01, 2010

Hello Lisa, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator and e-mail address for your booking to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name. Thanks, Lynn Orbitz Customer Relations Chicago, IL

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