Orbitz Orbitz won't return hotel reservation credit card charge-had to cancel trip due to illness Internet
I had never used Orbitz before until I went to book a room to attend the BONNAROO MUSIC FESTIVAL for June 10-June 13, 2010. I paid $189.81. I did see the 100% no return policy but never dreamed I would be diagnosed w/a major illness and my doctor advised me not to attend the festival.
I asked Orbitz several times to kindly return the money because afterall, they would make the money for sure on another booking. This festival sells every hotel room in the tri-county area out 100% each year. I don't understand why ORBITZ is able to make money on the same room twice.
Where can I file a complaint to get some action?
Thank you,
Lisa
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
U.S.A.
Refund Request
#2UPDATE Employee
Mon, June 14, 2010
Hello Lisa, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, (Lynn) and please include your blog and screen name. Thanks, Lynn Orbitz Customer Relations Chicago, IL