Orbitz refused cancellation immediately after reservation was made in errow. Charged credit card $1,088.19. Innernet
I made reservations thru Orbitz at the Travelodge Motel in Harvey, La. I realized that I had reserved too many rooms when I printed the confirmation. The orbitz computer program would not let me change the reservation since the reservation was made on the same day as the arrival date.
I immediately called Orbitz on the phone and was told that it was Company Policy not to change reservations on the arrival date. I explained that I had made the reservation only a few minutes earlier and had made a mistake. She said that it was still Company Policy after talking to a supervisor.
I told her to cancel the reservations as I was not going them. I did not use the reservations and was charged $1,088.19 for the full week including the extra room that I had reserved in errow.
I tried to refuse paying the credit card bill but that didn't work either.
Robert
Gadsden, Alabama
U.S.A.
1 Updates & Rebuttals
Dana
Prattville,Alabama,
U.S.A.
Travel Agency told you a LIE
#2Consumer Suggestion
Mon, May 14, 2007
I worked for an internet Travel Agency for 5 years, most flights cannot be cancelled once booked but they can be changed and if you catch it early enough before they are ticketed you are not charged a change fee.
As far as hotel bookings go, the person should have noticed too many rooms and asked if it was correct that you wanted that many and should have noticed the date, with hotel rooms it's a quick call to the hotel to change the dates, a quick call to your credit card company to remove charges if it was in the same day (credit card charges stay pending for 24 hours before they are put through) what she told you was a bold faced lie, even if the rooms are non refundable if it was an accident and it is a NOTICABLE accident then there are procedures and steps and measures to fix the problem.
I would advise you to contact the company again, speak to an immediate supervisor (what you got was NOT a supervisor but an escalator-someone who is above the CSR but not above a supervisor) explain the situation (be calm and rational trust me this will get you further) if you ahve to three way your credit card company on-you will get your money back-trust me. The rep was just too lazy to help you.