Complaint Review: Orchard Bank/ HSBC Card Services

This credit card company holds check so that payments are late so that they can charge late fees and overlimit fees. They send a statement with a minimun payment if you just pay what they ask you will still be over the limit again and the cycle goes on.

I contacted them because they processed my payment on the day after it was due, which was a Sunday. My point was that they had to have the check by Sat the due date as mail is not delivered on Sunday.

I talked to some robot who has a script that says they have no brain they can only do what they are told. I also did an on line request and got the same response.

Sherry
Palo Alto, California
U.S.A.