Complaint Review: Original Mattress Factory

If you google original mattress factory complaints, you will find MANY reviews that tell almost the exact same story...

After visiting the store twice and testing all the mattresses The sales pitch by Troy and Melanie was so convincing I really thought we were getting a quality I purchased their Ortho plush King top of the line mattresses. After not even one week my wife and I were in so much pain and uncomfortable that I went into the store to speak with them. The Mattress felt NOTHING LIKE THE ONE IN THE SHOW ROOM.. It was Extremely uncomfortable, you can feel the hard coils through the mattress and the bed rolls under if you go anywhere near the edge. Other reviews have said that they had deep impressions after a short period of time but I REALLY HATED THIS MATTRESS so much I couldn’t wait to get rid of it! I’m not kidding I have had mattresses I didn’t think were uncomfortable before but I never heard of one that made people hated with such passion. Apparently I’m not the only one who slept on this mattress and was equally enraged. 

other reviews have said "I cannot wait to get rid of it. If I lived on a farm or acreage, I would derive great pleasure from putting this bed in a bonfire and dancing around the flames" and

"The TAG says that it is the orthopedic plush king, but the guts of that bed cannot possibly be the same as the one in the store. It is not even remotely similar." and

"What a piece of ***. The mattress will not stay on the bed keeps sliding off the box spring which was also just bought. the bed is not as firm as the one in the store."

Melanie was in the store and I was in the middle of telling her how dissatisfied I was with the mattress and she literally turned to another customer in the store and said "can I help you"? So I left. I called a few days later and spoke with Troy was speaking very fast and didn't want me to get a word in. So I called the Corporate office and spoke with Scott and he told me to donate the mattress to charity.

 Mattress felt good in the showroom, got it at home and it felt a lot harder not plush, rolled over on the edges and EXTREMELY UNCOMFORTABLE. When you try to return it .. NO RETURNS WITHOUT PAYING 25% and ANOTHER DELIVERY FEE. We I already picked the mattress that felt best to me. Why would I invest another $300 .. Fool me once .. Shame on me .. Fool me .. well u get the idea. I’m not saying that it’s not built like the one in the showroom but in my opinion it sure doesn't feel like it. Then you call Scott in Corporate and he will swear up and down that I am the only one that ever had this complaint. Until I checked his facts and found SO MANY BAD REVIEWS. Scott Post your rebuttal if you think it will matter but your product is bad, your customer service sucks your return policy is very abusive. I hope you go out of business