Complaint Review: Orlando Heart Specialists

I work for Wyndham Vacation Ownership, a rather large company with several thousand employees here in Orlando.  We have an on-site nurse practitioner as part of our benefits.  Due to my high blood pressure and racing heart, she urged
me to go see a cardiologist and recommended the Oviedo office of Orlando Heart Associates specifically.

Today, I called the number I was given and followed the prompts to make a new patient appointment.  After being on hold for a good ten minutes, I was thrown to a recording that told me to leave my name and number and someone would
get back to me.  An hour later, I got a call from Princess.  I could not pick up the call as I was busy at the time.  Princess left me a voicemail with no direct extension to her or one of her colleagues.  Instead, she told me to dial the
same number I had called.  She sounded very unbusinesslike and not interested at all in actually helping me.  I called the number she told me to dial, and after ten more minutes of holding, I got thrown to the SAME RECORDING telling me to
leave the SAME MESSAGE!!!!

I am appalled that they allow this to go on in their practice!!!!  When I call a doctor's office during working hours to set an appointment, I expect to speak to a live individual, not some recording!!!  I definitely don't expect to hold for such a long time, then get told that someone would get back to me!!!  Orlando Heart Specialists has shown me that I cannot get help from them when I need it!!!  Rest assured, I will not be seeing any of their doctors and I plan to tell our nurse practitioner not to recommend any of my colleagues to them!!! 

If this is how they handle their phone calls, I can only imagine what they do with their patients!!!!!!