Complaint Review: ORLANDO KIA NORTH-LONGWOOD

Orlando Kia North-Longwood

Sold me a 2016 Nissan Altima under false information (Carfax report), bought this vehicle 2 years ago from internet salesmen Domingo. Starting having problems with it in Nov. 2018, replaced the battery and that wasn’t the case. Since Kia included the extended warranty and Gap into my loan, I contacted them to take look at the car.

Originally had an appointment on 12/03/18 but they instinct I bring it in earlier.  They diagnosed the vehicle saying it was a sensor that went bad, they contacted the extended warranty for approval on part and repair. After 3 days of waiting on no transportation, I requested them to provide me with a rental car.

I contacted Dave (service tech) at least twice a week checking status on my car. He informed me numerous times they were waiting on the warranty company to send parts. After receiving parts, Dave replaced sensor and took my car for a test drive. Another light showed up on the dash, he informed me that it was another sensor for some shutter that opens up to keep the engine cool.

He has contacted warranty and submits a claim for that as well. Now the Service Director contacted me last week (1/23/19), to inform me that the warranty company has denied all claims for my car to be repaired. Its mind blowing after 2 months my car isn’t repaired and now the warranty is declining all claims.

 Steve told me that he will put old parts back onto my car and I can come pick it up without it being repaired. I asked why repairs were being declined; he had no answer for me. Saying he was contacting the company to find out, little to say that was last Wednesday(01/23/19) and I still haven’t heard back from him but a voicemail stating for me to come get my car. 

I went to the dealership to grab paperwork out my car and realize someone ran sack my glove box and took all my paperwork concerning the purchase of the vehicle and warranty papers. It was a red flag that the dealership wasn’t being completely honest with me and hiding something.  I also put in a complaint against them with Kia Consumer Affairs, as I was directed by my finance company.

After contacting the warrant company myself to find out full details in why they’re declining all claims. The warranty company informs me that they sent their own adjuster down to see what was going on after Kia made several claims to repair my car, it only being 2.5 years old. Denied claims was due to the fact, Kia sold me a car that was previously damage(car accident) and sold me an extended warranty(platinum) knowing the company would reject all claims.

Before purchasing this vehicle Domingo showed me a Carfax stating no accidents, now I’m thinking he showed me a report on another Nissan Altima. I want to bring this situation to someone’s attention so it won’t happen to anyone else. How many more people they have done this to and they have swept it underneath the rug. Now the service mgr Chris stating I'm at fault, how when i havent had an accident in over 10 yrs