Complaint Review: Oro Gold Cosmetics

I was in Arrowhead Mall in Peoria, Arizona on Febuary 17th, when I was approached by a man offering cosmetic samples. He was at an OroGold Cosmetic storefront in the mall. He offered to demonstrate a new type of eye cream and I went in. After the demonstration, the hard sell started.

When he gave me a price of $400, I said "no" and then the bait and switch started. He started offering me more products for free. Eventially, I had about 6 products that were included in the deal "free" , if I purchased the $400 product. After about an hour of his high pressure sale tactics, I said okay. I was told that if the product didn't work or I didn't like it, I could return it and get my money back.

After I paid, he then said I had earned a free facial. So he ushered back into a spa type room. I was given a facial, using OroGold products, of course. The facial took about 30 minutes and then came 30 minutes of pressure sales. The price was $2600, and so when I declined. The same sales tactic started. He added more and more products that he would give me free, because he "liked me" and wanted to give me a crazy good" deal. So after, pleading to my vanity and telling me "I needed to start taking care of my skin", I agreed.

He started getting everything ready and brought me out a credit card statement (they still had my credit card info from the preious purchase).  The total was $2137 + the $450, I had previously spent. I was shocked and felt really stupid for not catching on to the scam, but I didn't know what to do. Then to make everything worse, they then gave me a form that stated I couldn't return the product, only exchange. How do you exhange over $2000 worth of product?

I left the store was bags of this stuff, more than I can use in my lifetime and over $2000 spent. I was stupid and fell for their hard sale and flattery. When you are in your 70's and someone pays attention to you and tells you "you owe it to yourself", you get caught in the moment. There tactics were much like timeshare salesmen, where they don't accept "no" for an answer.

I am on a fixed income and don't have the ability to buy expensive items I don't need. I feel I was preyed on, because I was a senior and then pressured into a sale, I didn't want. They used every tactic they could on me and wore me down. When I went online, I saw that the product is offered with a return guarantee and for a price substantially less than I paid.

I have not used the product and just want to return it and get my money back. If this is a reputable high-end cosmetic company, why do they have to resort to these sales tactics. The product was misrepresented and the men selling it told me they owned the company. Celebrites endorse this product, shame on them, for not checking this companies sales tactics out.