Ortho Mattress Company, Ortho Mattress, Sold me a defective mattress for $2000.00 and will not exchange Ripoff Los Angeles California
My fiancee and I walked into Ortho Mattress to purchase a mattress and have been lied to and deceived from the second we walked in the door. We purchased a mattress for $2000.00. The mattress HORRIBLY uncomfortable and had a HUGE dent in it. It took them 2 MONTHS! to get an inspector out- he found that the mattress WAS defective. Again it took them WEEKS to get us a new mattress. The second mattress did the exact same thing. We informed them of the situation again and they refuse to do anything about it. So, they have basically told me and my fiancee that we are supposed to sleep on a ridiculously uncomfortable mattress that we paid $2000.00 for. All we were asking is for a comletley different mattress- not the same style, and they wouldn't do it. We weren't even trying to get out money back. It is the WORST company I have ever dealt with in my entire life.
Kellie
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
Ortho Mattress
La Mirada,California,
United States of America
Corporate Apology
#2UPDATE Employee
Wed, May 11, 2011
I would like to Apologize for the inconvenience we may have caused you. I'd like to offer you a free
mattress inspection by a certified mattress inspection company. Once the inspection has been done and if your mattress is deemed to be defective, Ortho Mattress will replace your mattress for another mattress of equal value. Simply call Ortho's Warranty Department @ 888-499-6784.
Cordially,
Ortho Mattress Customer Service Representative.