OSP COMMUNICATIONS Billed me $19.04 for a collect call from Mesa, AZ Nevada? Internet
On my September 2007 bill from AT & T I saw a collect call from Mesa, AZ. I don't know anyone in Arizona and I only have this phone line for DSL.
I called AT & T who directed me to OSP. I called the billing resource, the guy gave me a reference number and said the charge should be taken care of in 2 - 3 billing cycles.
In December 2007, I called to ask why hadn't the charge been corrected yet. The billing resource people were very rude, and I asked for a Supervisor. She came on the line and said the only way they can take it off is if I provide PROOF of where I was at the time, like a receipt, time punch report, etc.
I argued with her for a few minutes and then hung up out of frustration.
So here I am goggling OSP and find rip off report, and am truly disgusted that things like this can go on and nothing be done about it.
My next steps are to write to the BBB, FTC and Fraud Dept at AT & T. Sometimes I think about just paying the $20.58 to get it out of the way, but then I snap back into reality and get upset at this injustice.
Msjoe143
MIAMI, Florida
U.S.A.
1 Updates & Rebuttals
Msjoe143
MIAMI,Florida,
U.S.A.
UPDATE - March 17, 2008
#2Author of original report
Mon, March 17, 2008
I contacted the BBB of Arizona, they sent me a letter stating that they would not be able to file a formal dispute, but instead sent my letter as a "complaint" to OSP Communications. I just received a call from a "Supervisor" at OSP. She says they are going to credit me the total $20.58 charged to my account (heard this before) and that it would take 30 - 60 days.
I will update you guys again once I see some kind of action happen.
At this point, after having argued with Bellsouth, and them refusing to credit/remove this charge from my account, I just withhold the amount from my payment.