otel.com Stole money after Hurricane Sandy Internet
We lost our home in Hurricane Sandy and Otel.com would not amend our refund our money for our trip. United airlines refunded our airline tickest and offered us a voucher for what we have been through. Otel.com said they would change the booking then sent another email saying that their system wouldnt alllow it. i am so dissapointed in this company we lost so much and this company would not help at all. all travel companies have given refunds or ammended their trips such as expdia travelocity priceline except otel.com they have stolen my money when we need it the most
1 Updates & Rebuttals
Staff member
Istanbul,Turkey
Staff response
#2REBUTTAL Owner of company
Wed, November 28, 2012
Thank you for your post and as I have replied to your other posts I do wish to kindly clarify that if we were not being charged for your cancelled booking then we would of course be more than happy to make the full refund for you. I do need your booking tracking number to clarify but as I recall; you have been advised that the hotel would not cancel your booking free of charge but they have offered you the chance to book new dates. I am sure that you can appreciate that any charges passed on by the hotel have already been paid by our company and that we are still
doing all we can to assist you.
Caroline
otel.com