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  • Report:  #1368102

Complaint Review: OTR Leasing

OTR Leasing bought truck has been in shop for 3 weeks Lenexa Kansas

  • Reported By:
    MarkF — winter haven Florida USA
  • Submitted:
    Mon, April 17, 2017
  • Updated:
    Tue, April 18, 2017
  • OTR Leasing
    Lenexa , Kansas
    USA
  • Phone:
    `18883389948
  • Category:

I leased a truck from OTR leasing on April 6,2017. I left there place  where they store and deleiver the trucks,I made it too St Louis Mo the same day and the truck broke down. Something to do with the def filter the truck has been in the shop for 3 weeeks,now i can not get anyone to return my calls or give me a refund so i can get a working truck from a reputable dlr.

2 Updates & Rebuttals


Filter

#3Author of original report

Tue, April 18, 2017

I have Know way of looking at Dpf filter that was only half done,and i understand the concept of breaking down. But to only make it 250 miles, from your shop


OTR Leasing

Lenexa,
Kansas,
USA

Truck Inspected and Signed Off Before Lessee Accepts

#3UPDATE Employee

Tue, April 18, 2017

Trucks that are leased from OTR Leasing go through a vigorous inspection process.  Also each lessee has the opportunity to inspect truck and if not satisfied does not have to accept truck.

All trucks have problems and OTR Leasing and our trucks are no exception.  Its not a question "if" you will have a problem but "when".  This is typical of new or used trucks and is the reality of the trucking industry.  This is why owner operators need to save for maintenance and catastrophic issues.

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