Complaint Review: OTR Leasing

 On 21 AUG 17 I purchased truck from OTR Leasing. My sales representative that made the sale was Jacob Cummings. I took the truck on a long test drive. The truck had a coolant leak and the ABS light came on. I told Matt Muller. He said that he would repair the two issues. Once he fixed the issues. I signed for truck and headed back to Texas. Once I got back to Texas the check Enging light came on and the truck was showing two fault codes. Also when I tried to hook up to my trailer I found out that I had issues with the fifth wheel. At the time of test driving the truck there was no trailer to hook up to so there was no way of knowing that the fifth wheel had issues until I got home and tried to hook up to my trailer. I left OTR Leasing on 23 AUG 17 got home on 25 AUG 17 right away I called Jacob Cummings and told him about the issues. I also let him know that although OTR had a DOT inspection done on the truck. My carrier is requiring me to get a DOT inspection done at the TA travel center. And I let him know that the truck won't pass a DOT inspection with the check engine light on. Jacob Cummings submitted a maintenance order and told me that Chad Hall would call me. When Chad Hall called me I told him about the check engine light the fifth wheel and that the truck won't pass a DOT inspection with check engine light on. He told me to check the coolant level and power wash the fifth wheel and and to find out the code for check engine light. Well the coolant level was fine and cleaning and greasing the fifth wheel didn't work. Freightliner said that the switch was bad on the fifth wheel.

Also the TA found a air leak on truck I paid for repair of air leak. I also noticed that the coolant leak that Matt Muller had repaired was still leaking. On 28 AUG 17 I called Jacob Cummings back told him what Chad Hall told me to do. And still have same issues plus coolant leak. Also the truck has a 6 month NTP warranty that you must pay a $500 deductible to use. But the issues that the truck has does not fall under that. Well Jacob Cummings submitted another maintenance order. Said this time Matt Muller would call me. Once he called I told him about the issues also about the coolant leak that he had repaired still leaks. He told me that if I pay for repairs he would credit me back half of cost on to my account. I just spent $5,437.50 on down payment for this truck and I cant afford to pay for any repairs to a truck that I have had less than two weeks. Well now it's been a little over two weeks and while taking truck to freightliner the air compressor and air dryer was making very loud noises and the truck cut out in the middle of the road. Had to have truck towed to freightliner. I had just called Jacob on 7 SEP 17 to let him know the truck still shows two fault codes on dash still has coolant leak and fifth wheel issues I told him I just want to return the truck and get my deposit back. He said once he makes the sale. From there it's up to Chad Hall, and Matt Muller what happens. Said all he can do is summit another maintenance order. That was Thursday and today is Saturday and no call from anyone. Like I said the truck broke down today and it's in shop. I won't find out til Monday from freightliner what they found and how much for repairs.