Complaint Review: OTR Truck Leaing

IF YOU LIKE TO HAVE TO FILE BANKRUPTCY! THEN BY ALL MEANS LEASE THIS CO
Unike others I will go into detail about this sham of a company and their piece of crap warranty. It all started when I purchased the 2016 Freightliner Cascadia (Late March 2021) with 440K miles. (listed at 438K but when I picked up had added miles). My salesman Brad Roberts made the whole process a nightmare. Finally when I supposed to pick up the truck at Pomona California Ryder and was set to fly with nonrefundable tickets, the truck had not yet been inspected.

Had to book second flight a week later. Now I drove this thing down to Las Vegas to register it and their paperwork doesn't even show the purchase price and I had to pay over $7,725 to register it. Should of been half that, had to pay it due to lag time for appointment due to Covid. I emailed the supposed supervisors and they said they would look into it and that was the last I heard from them.

I have put less than 50K on this truck and have put $15,000 in it which of course not a single thing was covered by warranty. Also watch that extra $200 weekly for maintenance. Mine was still attached to the previous owner and my $200 a week was being spent by him due to their incompetence. The bulk of the problems being the DEF after treatment. The truck has been down about equal to what it has been operational. Now the trucks 1 box is history which is 200k miles before it should of. Now 1 boxes are impossible to find.

They are priority to be put into new trucks and for trucks under new warranty due to Covid. This repair would be $14,500 and the wait on the part is indefinite. I had been working with a gal named Jennifer that had said they would defer payments for two months due to all the issues and repairs. And of course after 4 weeks they started taking out the payment. So I spent the last three days trying to get hold of them ( if there is 2 in the que it is 3 hours of hold time, if you put you call back number no one will call you back) Then finally I get a hold of a complete witch named Sharon.

First she yells at me and says well did you talk to Jennifer. I explained not since we had agreed on a two month deferral which next payment wasn't to be. She said rudely and sarcastically well the payments are coming out and I am to late for that. She then claimed she was going to put me on hold and get a hold of Jennifer and of course hung up on me (and didn't try me back) Then I had to call them back Of course I got the same smart mouthed witch Sharon. She rudely argued with me and said I had hung up on her. She claimed Jennifer was out due to a medical procedure (sounds like a lie to me). And I'd have to wait until she came back in to resolve any issues.

I said I know what I got to do and hung up on her. Not 30 minutes later this witch called me back and said that I know you don't real don't want to talk to me, but I don't care (in an extremely high sarcastic tone) and then preceded to tell me that Jennifer did defer,, but there was nothing they could do. I responded that I already stopped payment. She said well that's fine, you will be hearing from our collections department and then in the highest sarcastic pitch she could muster she said you have a great day and I responded the same way back to her. I wish I was making this up, but this is a true story. If you like bankruptcy and to be treated by witch named Sharon in customer service like you're in the 6ht grade, by all means lease with this company