Complaint Review: Ottosource

**Consumer Use Extreme Caution**

First let me state this review is factual and accurate.

I found my vehicle on Autotrader listed by Ottosource in Dallas, TX

After 2 days of looking at the vehicle only online and by talking to a gentleman named Dino, I decided to purchase the vehicle by check on 12 JUN 2015.  I notified Dino that I will be traveling 5 ½ hours from San Antonio to pick up the vehicle 13 JUN 2015.  He stated, “I will be here until 5pm”.  When I got there on Saturday @ 510, a gentleman named Mike Steen stated “You’re lucky you caught me, we’re closed”…. (Red Flag)… horrible communication between Dino and Mike.

This vehicle is a 2012 BMW 3351 Coupe.

Based on the pictures, the vehicle looked in very good condition.  The dealership advertises (3* Full Professional Detail. Every vehicle is professionally detailed by Ottosource's Service Detail Department. We make our vehicles feel "New To You".  **this was not the case**.

 Upon inspecting the vehicle (remember I only seen the picture on the ottosource website) there were many flaws and inoperable functions on the vehicle that were not noted on their website or taken pictures of.  I stated some of the flaws (I noticed more later once I got back home 5 hours later) on the rims, two had curb rash and the passenger seat had minor holes/tears in the leather. (this was also not pictured).  Asking for minimal compensation not only because this was not disclosed but for the travel I spent to pick up this vehicle they advertise as “New to You” showmanship, they did not budge whatsoever and made it seem like “it’s your problem now”.

After leaving the lot and returning home, I noticed other functions not operating in the vehicle as they should considering Ottosource does what they advertise as a

“* 130 Point Vehicle Inspection. All vehicles go through the Quality Plus Certification process and most come with our no cost to you Nationwide Certified Warranty” a “

* Visual Inspection. We make sure the items that are most common issues on pre-owned vehicles are addressed. This includes tires, clips, moldings and fasteners” and a “

3* Full Professional Detail. Every vehicle is professionally detailed by Ottosource's Service Detail Department. We make our vehicles feel "New To You".

NONE of this applied to my vehicle.  List of things that didn’t function properly: Driver butler assist, automatic rear sunshade, driver cup holder, rear seat compartment, and passenger folding mirror and last but not least, an oil filter housing leak (Mike stated “this probably happened when you drove it back to San Antonio”

After numerous attempts to get reimbursed for the oil housing leak (they blamed it on me) they offered to refund me 240$ plus waive my 30 day/4,500 Mile powertrain warranty....Really??!?!  Scam artist at its finest and totally not willing to take care of customers