On 7/21/14, my birthday, I went to go pick up my car. I spoke with Rusty who cared less whether or not I was pleased with the service I received. He stated that he could not guarantee that the caliper would not break again & blamed the failure on the part & not the labor. If that were the case then why did the caliper fall off on 6/1/14 & why was I told someone was fired for putting it on wrong? I told him that he didn't seem to care if I continued being a customer at Ourisman Ford after I had been taking my car there well over 4 years & he offered no response. I would assume that someone in a management position would do whatever they needed to do to rectify the situation; that is why it is called customer service. He didn't offer me anything to appease the situation, not even an oil change. I told Rusty that I will be taking my car to another shop to have the true damages assessed as clearly they were doing something wrong & that if I had to get any repairs related to the caliper they would be responsible to pay. He agreed, but I do not believe it will be that easy once the damages are assessed. I told him that it is not acceptable for my brakes to fail multiple times or for me to risk my life every time I drive my car due to their negligence.
I am extremely upset that this is the third caliper that has been put on my car. I did not damage my brakes & I do not understand why I am doing so much to motivate them to make quality repairs to my car. This entire situation has been utterly unacceptable & it is ridiculous that they cannot repair my brakes appropriately. This is the second time my brakes failed because of the lack of effort put into fixing my car & the second time I my life & the lives of others have been put in danger while driving. Service like this is unacceptable. The lack of customer service I received is also unacceptable. I do not appreciate the way this situation was handled so nonchalantly, as if it were normal for a caliper to fall off & as if it were ok that the brakes failed while I was driving. I could have been injured or injured someone else. I would like that this matter be taken seriously by someone other than myself.