Outback Steakhouse ripoff Favorite restaurant but service was disappointing Douglasville Georgia
My first complaint about Outback, and I'm only writing b/c the server couldn't seem to get the manager! We were a party of 8, so I'm sure we kept them busy! We ordered drinks and appetizers before our meal. With such a large party, I don't like to complain and ruin everyone elses dinner, but...Our cheese fries and onions were good, drinks were good, slow at coming, but good! We each ordered steaks, and I had to send mine back 2 times. I think our server was fairly new! We spent over $250 with the bar bill and all. My order came out all wrong! I ordered a filet mignon, and got a sirlon! It was way undercooked, so I did send it back. The server left me the potato so I ate it while waiting. I told my party not to wait but go ahead and eat. When I got my steak back, it was overdone!(same steak though). They were busy though! So the server ordered me another. This time I got the correct steak, but my party was done and I didn't want to hold them up. I did ask 2 times for the manager, but he never came. The server kept apologizing, and I felt sorry for her. I took my food home, and when I got home, my steak wasn't cooked properly again. Of course we'll still go back, but I felt bad because it was my choice to go there. I can't understand why the manager never came to the table. I think he should have/could have comped something, for our trouble, but he didn't. When you spend that much money, you kind of expect something.
Dani
Douglasville, Georgia
U.S.A.
2 Updates & Rebuttals
Jennifer
Parma,Ohio,
U.S.A.
Why bother
#3Consumer Comment
Sun, February 18, 2007
I really don't understand, why you would bother taking the time to type a complaint about a restaurant you are going to go back to anyway?
Mark (FlyingScooter)
Cleveland,Ohio,
U.S.A.
I'd make some phone calls.
#3Consumer Comment
Sat, February 10, 2007
Wow, that's some story.
Did you try calling the mgr from home?
Try calling their Corp Headquarters and lodging a complaint with them. That would probably do some good. They might send you a coupon or gift card to go back.
I've gone to Outback several times with large groups and the MGR always comes to out table just to check on things: How's your dinner? is everything okay? etc etc...