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  • Report:  #206316

Complaint Review: Outdoor Distributors

Outdoordistributors.com sold counterfiet murray lawnmower parts. parts defective. refused to replace Shelby Alabama

  • Reported By:
    Pleasant Valley Missouri
  • Submitted:
    Wed, August 16, 2006
  • Updated:
    Mon, August 25, 2008
  • Outdoor Distributors
    7031 HWY 47
    Shelby, Alabama
    U.S.A.
  • Phone:
    205-669-2500
  • Category:

Do not buy parts from these people.

Murray says that they are not distributors of Murray Parts. They sent me a defective part and would not let me return it for a replacement.

They are also very rude.

Dennis
Pleasant Valley, Missouri
U.S.A.

3 Updates & Rebuttals


Outdoor Distributors

Shelby,
Alabama,
U.S.A.

Dennis is mistaken

#4REBUTTAL Owner of company

Sun, August 24, 2008

Outdoor Distributors LLC is a certified Murray warranty repair / Parts dealer.
(Go to Murray.com and look for a service center under the zip code 35143)
We accept returns for replacement any time within 30 days. Any defects after 30 days have to be filed under Murray Warranty, at a local Murray warranty center so the determination can be made whether it is a defect, or customer abuse. Dennis refused to ship back or have the claim verified locally...he just wanted us to just "ship another one".

We do not sell any "counterfeit" parts. We do carry an aftermarket line of parts
which carry a 1 year warranty. This is not what Dennis was shipped though.

The majority of the orders we fill everyday are to repeat customers, many of which have been with us for years. The acusations stated here are bogus.

Victor Binkerd
Outdoordistributors.com


Outdoor Distributors

Shelby,
Alabama,
U.S.A.

Dennis is mistaken

#4REBUTTAL Owner of company

Sun, August 24, 2008

Outdoor Distributors LLC is a certified Murray warranty repair / Parts dealer.
(Go to Murray.com and look for a service center under the zip code 35143)
We accept returns for replacement any time within 30 days. Any defects after 30 days have to be filed under Murray Warranty, at a local Murray warranty center so the determination can be made whether it is a defect, or customer abuse. Dennis refused to ship back or have the claim verified locally...he just wanted us to just "ship another one".

We do not sell any "counterfeit" parts. We do carry an aftermarket line of parts
which carry a 1 year warranty. This is not what Dennis was shipped though.

The majority of the orders we fill everyday are to repeat customers, many of which have been with us for years. The acusations stated here are bogus.

Victor Binkerd
Outdoordistributors.com


Outdoor Distributors

Shelby,
Alabama,
U.S.A.

Dennis is mistaken

#4REBUTTAL Owner of company

Sun, August 24, 2008

Outdoor Distributors LLC is a certified Murray warranty repair / Parts dealer.
(Go to Murray.com and look for a service center under the zip code 35143)
We accept returns for replacement any time within 30 days. Any defects after 30 days have to be filed under Murray Warranty, at a local Murray warranty center so the determination can be made whether it is a defect, or customer abuse. Dennis refused to ship back or have the claim verified locally...he just wanted us to just "ship another one".

We do not sell any "counterfeit" parts. We do carry an aftermarket line of parts
which carry a 1 year warranty. This is not what Dennis was shipped though.

The majority of the orders we fill everyday are to repeat customers, many of which have been with us for years. The acusations stated here are bogus.

Victor Binkerd
Outdoordistributors.com

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