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overstock.com No Interest in Resolving Customer Issue Internet
On October 13, 2016, I ordered two cabinets from Overstock.com:
After realized I had again been sent the wrong parts, I contacted Overstock.com on Saturday, November 26, 2016, and was told the warehouse was closed. But McKenzie the customer service representative assured me, that she got to work at 7:30AM MDT, on Monday, November 28, 2016, and would immediately contact the warehouse and provide me an update by telephone at 10:00AM. I made arrangements to be home at this time but, THIS CALL NEVER CAME!!!!
I then spent between 30 to 45 minutes on the Overstock.com’s live chat, receiving apologies for the inconvenience, non-answers about some technical issues precluding their ability to contact to me, and finally an “assurance” that I would be contacted by 5:00PM MDT. However, shortly after this I received an email saying I would be contacted within 24 hours. So which is it? 5:00PM today or within 24 hours. Based on the number of commitments that have been made by your company, none of which have been met, I suspect it is neither. I will not hear from you except automatically generated messages that do not resolve the problem.
In summary, your company has had my money for 6 weeks and I have a completely unusable product stacked in pieces around my dining room walls. Additionally, you have demonstrated a complete and total unwillingness to do anything that would expedite the resolution of this problem which is a result of problems in your operation. Your only solution is to return the product putting the entire responsibility on the customer to work out getting a 100 loose pieces with wooden pegs and metal pins put in them as part of the attempt to put this item together into some kind of container.