Complaint Review: Overstock.com

I have been an online purchaser for a long time and I stick with my regular and reliable stores, rarely do I buy from Overstock.com but on this occasion there was this bed I wanted. Well the large bed headboard was sent in packaging only fit for a pillow, so inevitably the package was very damaged, a whole corner broken off and two large cracks in the top. Terrible, but it happens and that's why there is returns assistance ... or so I thought.

First my returns submission vanished, then I filed another, then customer service insisted that I return the 3 heavy boxes to a UPS store by myself, then they told me I wouldn't be refunded for up to 2 weeks, then they told me I would expect a home pickup one day in the next 2-10 days which suggests I stay home every day.... this was disgraceful and everyone else who goes through this must stand up to them. Finally they agreed to refund the money in 1-2 days and an inspector might be out within 10 days to view the damaged item, I got this in writing from 2 online chat agents ... needless to say they lied and I have no money and just a broken bed ... the fight continues, do NOT buy from OVERSTOCK.

So refund promised today, didn't arrive today ... so guess what, back on to customer service and again they extended their time frame and guess what ... it''ll be in my account tomorrow ... again!!! So I asked them where I get my lawyer to contact and she just ignored the question, I repeated it time and time again but she ignored it ... so finally I gave up and said I guess I'll have to find out where my lawyer contacts by myself ... still no refund.

I don't want a smashed up bed, I want them to take the bed back and refund my money ... guess what, they just ignore everything I say or ask ... Overstock has turned into a scam!

Another day and guess what … now we’re back to 1-2 days waiting for someone to give me an appropriate resolution … you know you’re losing when they even don’t bother to lie to me anymore.