Complaint Review: P.O.D.S.

If you read the story below you will have the background on the story but the short of it is this. My mother is a recent widow and 77 years of age. When we were to close on her house we ordered the PODS for a long distance move. The PODS were wet inside and when I called; the company said they would fix them which they did not. After that, they refused to pick them up before the 5 day limit so that they could charge her a whopping $1020.00 for NOTHING but putting us through a whole lot of hell.

DO NOT USE PODS---THERE PRODUCT IS FAULTY AND THEIR CUSTOMER SERVICE IS CRUMMY---PLATINUM SERVICES TALKS A NICE GAME BUT DOES NOT DELIVER. ---- AVOID AT ALL COSTS.

I have supporting emails to prove that PODS were contacted on the same day that the second POD arrived. One of the enclosed emails explicitly explains why I was refusing the PODS.

I contacted them the day the 1st POD arrived. I contacted them immediately. They refused to pick up the PODS before the 12th of JUne. They originally told me they could not pick them up until the 16th because they were booked solid but then after my lawyer spoke with M. Carpen*** they moved up the pick up date to 6/12. COME TO FIND OUT LATER; THAT WAS THE EXACT DATE THAT WOULD MAKE IT EXCEED THE TIME LIMIT SO THEY COULD TRY TO CHARGE HER RENTAL FEES!!! WE CALLED THE FIRST DAY AND NEVER PLACED EVEN A SINGLE ITEM IN THERE. ASKED THEM TO PICK THEM UP IMMEDIATELY AND THEY REFUSED!!!!

If you subpoenaed my phone records for local and 800 calls you would find that I called them numerous times daily from the time that the defective PODS arrived. The emails explain the whole scenario. I spoke to Platinum Services numerous times and with numerous individuals. Robert Fee*** who reported the complaint and the report number was 27876*, (filed on the 6th but didn't show up in their system until the 7th), A*ex Ken*ed*, and Supervisor Ma*k Carpen***.

Platinum Services said that Orland* in the local office offered to repair the PODS but he did not follow through and I was forced to hire a moving company. If this needs to be verified it was M&M Movers in Easton PA who moved the contents of my home. (Great job by M&M by the way)

Please make sure that I am not charged for PODS defective product and lack of customer service.

SAMPLE of EMAILS

I received a pod on June 6 and a pod on June 7th. I have not used either one. It rained June 6th and early June 7th. When the 2nd Pod was dropped off and I looked at it, I noticed that there was water coming up the sides from the bottom so I checked the first Pod and it was the same. I was told from the driver that they couldn't deliver different Pods and that his supervisor Orland* would come out and caulk around the bottom L iron. It is now 7:00 pm and I have not seen Orland*. I called Platinum Services and talked to Bob (Robert Feen**) when the driver was here and he said that the franchise needs to deliver new Pods. I question weather the new PODS would be any different as it seems to be a design flaw. Bob wrote up an incident report # 27876* and told me he would email a copy of it to me but I never received it.

I called Platinum services again at 6:30pm and talked to Mr. Kenned* and he said that he could not get in touch with Orland*. If this isn't rectified before noon Saturday, June 8, I expect the PODS to be picked up immediately and my money refunded in full. AS STated earlier--I have not used the PODS and do not accept them in this condition. If this is not rectified before noon tomorrow I want the PODS removed immediately and my money refunded in full. I will call my credit card company tomorrow at 12:01pm. Thank you, Tricia

Above is an email that I sent to Pods. After this Orland* said that he came out and there was nothing wrong with the Pods. Funny thing is that he never knocked on the door and the PODS were wet and he didn't do anything to rectify the problem. I do not believe that he ever came onto my property or made any attempt to fix or even inspect the PODS. I finally was able to get the PODS picked up on June 12th because my real estate lawyer made a phone call to them. However Mark Carpen*** in platinum services at PODS told my lawyer that he wanted copies of the videos of the water damage in the Pod before he would refund the money. I sent the videos as soon as we arrived in IL but since then Mark Carpen*** has refused to answer my emails or my phone calls.

I have also included some of the emails that were sent between us. I also made numerous calls to Platinum Services about the issue.

They caused me all kinds of trouble as I was in the middle of closing on my house and could not use the wet Pods and had to try to get them off of my property so a mover could come in.

This company has been very difficult to work with and I would say that they misrepresent themselves and their product to the public. Their advertising makes it sound like these Pods will protect your items and make a move easier when in reality they are more likely to allow water damage to your items and the customer service is there to make sure you are charged even if you don't want to use their faulty product; not to help the customer rectify any problems.

Patricia
Glen Ellyn, Illinois
U.S.A.