Complaint Review:
Pacifc Loan Solutions
My wife and I also retained Gonzalez service along with Pacific Loan Solutions, since June 2009. PLS staff allowed us three months, to make three payments. Sixty days later (that would be five months after retention), they finally sent a request to my mortgage company. My mortgage company halted all communication with me, pending a letter from my bankruptcy attorney to allow us to communicate. Because of terrible advise from the BK attorney, I had fired him (for lack of better words). Therefore putting us in a terrible spot. It is now June 2010 and I have yet to reach a loan modification through Gonzalez or PLS. It has been an entire year of struggling financially to keep up with a mortgage payment I cannot afford, now with one income. I have reached the point where I fell I should just stay here for the next year to year and a half, free of payments and then move out. All thanks to PLS clerical staff loosing paperwork and refusing to set an appointment with their attorney, Zach Gonzalez. Our file was handled by numerous employees, A.J. Chris, Bridget, Sonia, and on and on and on. We rarely talked to the same person.