Pacific Air Conditioning and Heating, Inc Essential Retail Services, Inc. They Do not pay and They will not Pay you are warned Roseville, California Nationwide
We have done retail in the Chicago market since 1989 and have a respected reputation. We do the work we take pictures and we submit the invoice with the customers signoff in the time requested. We not only did one job for them but two jobs at the Rockler woodworking store in Schaumburg, IL. Pacific Air hides under another company name and corporation to avoid other contractors finding them and there continuos bad reputation of ripping hard working people off. We have called Cherri Stevens and emailed Cherri.stevens@pacificac.org we have spent weeks with them on the phone with one excuse after another as to why till finally they can no longer tell us other than they simply do not want to or will not pay the bill. My regrets go to rockler Woodworking at 4365 Willow Dr medina, MN 763-478-8201 as we have begun the process of filing an Illinois Contractors lien 770ILCS 60/5 per illinois state law on their building that has now benifited from our services and has not paid for the services rendered. This is a process that the state of Illinois takes very seriously.
Do yourself a Favor and consider yourself warned again do not work for or with these Guys Bad news.
3 Updates & Rebuttals
Employee
Roseville,California,
USA
This Company Is Great....
#4UPDATE Employee
Thu, January 21, 2016
Because Pacific Air follows guidelines set by our customers, we expect our vendors to follow these guidelines as well when we send over the required information while onsite. Many vendors forget or don't have the time to fill out the paperwork required by our customers so the vendor becomes upset having to provide such information before payment as that is how it was written in our agreements. Our customers expect the best and so do we.
It is unfortunate that our vendors don't feel they have the time or are above doing such paperwork, but luckily our customers don't have to listen to their complaints such as this one. It's usually one or two out of thousands of vendors, but it only takes that one or two to cause a scene. Pacific Air provides great follow through for it's customers and with the right vendors to boot! The vendors that complain are only hurting themselves.
Not even close to the Truth
#4Author of original report
Thu, January 14, 2016
We are a Facility Maintenance provider thats what we do for the past 26 years without issue. We process over 500 work orders a month and do Millions in service for some of the largest retail proviers in our market. You can tell me we did not read your contract of which is total fabrication after the fact to cover up your business prctices or lack there of and spew more of the same BS to other trades people and vendors. We operate our company on a process and procedure check in to the IVR take pictures before, during and after the Job get a signature of acceptance from the manager and get all of that information to you the Company who has hired us. We sent it to you multipule times without fail. Calls where made repeadidly from our accounts payable office and from Myself the owner of the company to your Office without fail and you continuasly gave us the run around until we began the process of a mechanics lien. Then and only then did you Pay your Bill.
Your office even called and tried to rehire us two months ago. to do Cosmo Profs for you.
I have spoke to at least 6 different contractors from around the country that have read this with the very same problem I had, You simply do not pay your vendors and do nothing but abuse them with your inaction and now you want to call us all inept. The bottom line is this, you do not respect the hard working people in the field and pray on our kindness to do the work on your behalf, we pay up front for your labor and materials in the field and then we have to spend the next six months if not longer to get our money back from you guys.
You are Bad for the Facilty Maintence Field.
Employee
Roseville,California,
USA
Failure spreads misery...
#4UPDATE Employee
Thu, January 14, 2016
Apparently nobody likes to read contracts when getting into one anymore. So, in a fast-paced environment, our vendors tend to not listen on how the paperwork needs to be handled by that particular customer and if they have special needs. Our company relies on the professionalism of the vendors at the sites and many of times they get a job done with a bandaid, but don't want to do the paperwork to get paid. There has always been and always will be a format specific to each customer with a broad one for the majority without additional requirements.
On each assignment every vendor is told about the specifics of the project or call as well as sent either by e-mail or fax or both, forms and details of the said project or call. When they don't read or listen it is hard to process what they do send in as the client will not pay at their corporate level until all documentation is received and many vendors don't understand this concept so they find websites such as this one to complain and feel heard.
We understand the frustration when things aren't done right away your way, but in business, escpecially on a national level, details are important and paperwork is never an immediate same day payout. From one person to another I am sorry you had to be the 1 in a million who has come accross this frustration, but perhaps we can grow and learn how to make these transitions smoother in the future.