Pacific Credit Group Emporium Same problem as others. Los Angeles California Internet
My complaint is the same as others almost exactly. I was extended credit and ordered on Nov. 3rd. The down payment was taken from my account within a day or two. I called to find out where my item was when it hadn't arrived in the seven days I was promised and cancelled when I was told it was 7-10 business days from teh date my payment was taken. I have made multiple calls, each went to an offshore customer service, and I have been transferred to another customer service and to escalation several times in attempting to cancel this order which I was told would only take 48 hours. A week later they tell me no payment would be taken from my bank account since I cancelled the order Nov 17th. Guess what? Right, they took the payment today and I can reach absolutely NO ONE in charge.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#2REBUTTAL Owner of company
Wed, December 21, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We would love the opportunity to get this matter resolved for you as quickly as possible.. We apologize that the service you received was not a pleasant one as well as your cancellation request was not handled in a timely manner. We failed to meet your expectations as well as our own. We would love to correct this matter for you.
We understand your concerns, and we will do what we can to provide you with information regarding your cancellation.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team