Complaint Review: Pacific Guard Warranty

Received phone call regarding the warranty on my car, they told me they were nation wide insurance affiliates. I was told i was eligible for premium warrany (bumper to bumper) with road side assistance and rental car if i need repairs.

after receiving documents in the mail, required paperwork(completed registration form) was not included. A vip card was also sent with bogus phone numbers. The card lists my coverage as powertrain only. i was told i was purchasing Premium services. when calling contact sales agent, Tim 888-282-3524 ext.4205, he explained he couldn't help me nor answer my questions. he transfered my call to someone else who also told me they couldn't help me, i call number on the card and found it to be non-workking number,

i called back tim, who hung up on me , i called again and asked to speak to his supervisor, they appologized and said they would corrrect the problems with my account with 2 hours.

Supervisor explained she would call Royal Administration 800-871-0467 and call me back and sed confirmation via e-mail. this has not happened. they have my bank information and are planning on deducting money on may 2nd. what a huge hassle. lost $295.00 and have to establish new bank account in order to avoid further abuse.

Barbara
brentwood, Pennsylvania
U.S.A.