Complaint Review: Pacific Ink

This Kyle Smith has a lot of nerve. He has been avoiding my calls all week. I sent my printer back to them, and my best guess is they disposed of it to avoid paying me for a new one, because their ink ruined my printer.

I called Pacific Ink over five times last week, and this woman - 'Eva' told me she would call back in two days. That never happened. I called repeatedly, and I was told this Kyle Smith would contact me right away - another lie.

They are avoiding me because they know that they owe me a new printer.

I have a radio show, and I am going to slam them ever day, till they repace my printer!

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Hi Gaby,

I reviewed the request and researched the return and found that the credit was processed today for the return of the product Mr. Helfrich was not satisfied with. He can expect to see the credit on his card by Wednesday of next week. On the claim of the printer I need to see a faxed copy of a technicians report indicated it was our ink that caused the problem. I also need to see an estimate for the repair of the printer. With this information we will make the decision whether to repair the printer or purchase a new printer. I need Mr. Helfrich to fax this information to my attention at 858-487-1651 and I will expedite the process.

Sincerely,
Kyle Smith



-----Original Message-----
From: Gaby
Sent: Thursday, March 30, 2006 10:50 AM
To: kyle@pacificink.com
Subject: ** New complaint #23006507 - Pete Helfrich **
Importance: High

March 30, 2006

Mr Kyle R Smith, Co-Owner
Pacific Ink
15938 Bernardo Center DR #100
San Diego, CA 92127-1828

RE: #23006507

Dear xx:

The Better Business Bureau asks for your special attention to the enclosed complaint. Although the BBB makes no judgment on the validity of this complaint, we recognize that there are two sides to every dispute. We are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumer. Our objective is to assist both parties in reaching a resolution outside of the legal system.

We know that as a successful businessperson and, as a BBB member, you have pledged to respond promptly to any complaints or correspondence we bring to your attention. BBB experience shows that many consumer complaints brought to the Bureaus attention are a result of miscommunication.

Should you choose to address this issue directly with your consumer, please notify us so we may update our files. However, should you choose to respond directly to the BBB instead, you may do so by contacting us via mail, fax, email or by visiting our web site at www.sandiego.bbb.org. Please be sure to reference the consumer's name and case number in any correspondence. Any correspondence, unless otherwise indicated, will be forwarded to this consumer.

(s3BIt is very important that you let us know how this situation is resolved by 04/13/06 so that it will not affect your membership status.(s0B Thank you for your attention to this important matter. Please feel free to email me at the address below or call us at 858-637-6199.

Sincerely,



Pete
Spencerport, New York
U.S.A.

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