Complaint Review: Pacific Life Insurance Company

My parents' financial advisor put them into some low yield, high fee investments.  Now they both have dementia and we are trying to move their money into better, more liquid investments so it will grow and also be available as they need it. 

We submitted the powers of attorney and transfer paperwork to all of the places where my parents were invested and were able to transfer the money reasonably easily.  Pacific Life sent a letter requiring one additional piece of paperwork, which we promptly supplied.  That was back in July. 

When nothing happened, we called and they said they needed another piece of paperwork.  We supplied that.  And so on.  Each time we call they say they need one more thing and assure us "it's the last thing".   And each time they come up with another thing.  This has gone on and on - it's now December! 

Now they want a signed doctors note verifying my parents' disability.  This is crazy.  They have the powers of attorney and all the papers they requested above and beyond that (most of which really shouldn't have been necessary). 

We talked to a compliance expert who said they're just trying to hold onto the money.  If the doctor's note doesn't do it, we're going to have to report them to FIMRA and the Insurance Commission - all to get money that already belongs to our 87-year-old parents and that we need just for their care!