Pacific Webworks AKA PW/E Auctions Telling me I have to get a police report! They want my card information on the report...as if they haven't stolen that information already! Salt Lake City, Utah 84101 Salt Lake City Utah
I'm just glad I caught this after the first charge. I was billed $59.90 for something I've never even heard of (Web tools), let alone ordered.
When I tried to contact them I was transfered to 4 different people. The final person told me I had to obtain a police report saying my card was stolen. By who? You guys apparently! She proceeded to tell that there were 2 forms of information I had to fill out for this charge to take place. Kinda funny, the when these 2 forms were filled out, I was on vacation in New Orleans.
Anyway, they refused to refund my money unless I had a police report. I've contacted my bank and had all payments, to this so called business, stopped. I now have to stop by the bank and fill out a report on what took place. They are attempting a funds recovery for me.
I will post an update after the outcome.
Jason
Moberly, Missouri
U.S.A.
1 Updates & Rebuttals
Crusader
Owasso,Oklahoma,
U.S.A.
Do what they say-- get the police report
#2Consumer Suggestion
Fri, January 18, 2008
I have been through the fire with Pacific Webworks and I got every dime of my money back.
Get the police report.
If a debit card transaction, file a protest with your bank and get copies of all the paperwork. If a credit card, file a protest with your credit card company.
KEEP COPIES OF EVERYTHING!
I called these folks, was instructed to FAX the police report and other documents to them, ATTEN: FRAUD DIVISION and I had my money back in less than a week. I got their fax number off their website.
You have to keep after them, hound them with phone calls and e-mails.
I also filed a report with the FBI and e-mailed my complaint to the Salt Lake City Police Department.
You can file an online complaint with the Better Business Bureau, which I did.
Leave no stone unturned, let it be known that you are serious.
I got no notice from them that my refund had been granted, I got the pleasant surprise when balancing my checkbook the following month.
Your persistence will pay off if you stick with it.