PAINT ZOOM LLC - Joui RUDE purchased defective paint zoom unit and 5yr warranty and containers returned item and company wanted add shipng fees to return a new unit-total invested $175.00-.Joui very rude co. rep refused to acknowledge receipt of my return or offer shipping ONTARIO CANADA
DO NOT PURCHASE THIS PRODUCT!. Unit failed to work properly within one year of purchase and after two attempts to use it. Also purchased the 5yr warranty and additonal containers along with a rush order fee. Returned the defective unit at the cost of $20 additonal dollars via US postal service and was confirmed that the package was delivered to Paint Zoom only to have Joui, company representative deny receipt of it. After much persistance was transferred to Patricia, who announced herself as a floor supervisor and was willing to send out a replacement unit at the cost of more shipping fees and a estimated delivery date of 21 days. Fearful of providing my credit card number over the phone to an unreliable company and a investment of $175.00 with no product or use of the unit previously purchased. Do Not waste your time purchasing this product. Visit your local Home Depot or local merchant and save time and money.
Grace
Lancaster, TX