Palette by Nature "Natural" Hair Dye Deposits Zero Hair Color & Damages Hair. Other Product 100% Ineffective. Plymoth, MN Internet
Purchased "Natural" Hair Dye. Had my Stylist apply it to newly grown-out-roots.
The result was complete ineffectiveness of the product. That is to say I got zero coverage or color on my roots.
The amount of product is half of normal, so there was not enough product to apply to all the roots. Of the areas that did get an application there was zero effect.
At the same time my normally strong, semi-coarse, healthy hair was damaged. It became dry and brittle, and when wet, it was stretchy. This is similar to the effect of harsh peroxide color removal. It tangles now.
Last, my scalp was dyed blue. It required seven shampoos over 2 weeks, and normal skin regeneration and shedding for the blue color to be gone.
I also ordered conditioner, which was also 100% ineffective.
Their phone number was not posted on their site. I found it on the open internet. I called and left a voicemail. I then received an email requesting me to email them, which I did, including a full description of what happened.
Their reply was that they did not give refunds on opened products. I responded that I was completely disatisfied with that responce that that I would warn other people to beware of their business. I received no responce from them after that.
I have since registered my complaint with the Minnesota Better Business Bureau. Palette by Nature did not respond to any of their multiple attempts to contact them. My report plus two other complaints are registered with the MN BBB.
I have retained full documentation of everything I have said in this statement. My Stylist will verify our experience with the dye.
Costs that I incurred beyond the product and shipping have been for 1) costly product to rebuild the damaged hair, 2) paying my Stylist twice - the second time to apply more color that worked, and 3) time and aggrivation
S.E.B.
Philomath, Oregon
Hair color 100% ineffective, damaged hair, and turns scalp a long-lasting blue. Conditioner is 100% ineffective. Company evasive and cares less.
RE:
Order number
*****
Date of purchase
04/03/2015
Products Ordered:
CPCG8 Color Protective Nourishing Shampoo
Fragrance:Regular 1 $9.99 $9.99
Conditioner
Fragrance:Regular 1 $9.99 $9.99
5N Medium Natural Brown Color
Fragrance:Regular 1 $24.99 $24.99
DSC-7 BERT01
1 -$8.99 -$8.99
Subtotal: $35.98
Tax: $0.00
Shipping Cost: $13.59
Grand Total: $49.57
Complaint:
Hair color had 0% effectiveness
Conditioner had 0% conditioning effect
Hair color amount was so tiny that it couldn't fully cover a modest amount of hair. Of the hair that was covered, it totally did not work.
Their hair color was damaging (quite drying) to the hair.
My scalp was stained blue. It took 3 weeks of shampooing and scalp/skin regeneration to get rid of the blue.
They had poor customer service, no phone support, which cost me more time and aggravation
They do not stand by their product, ignored what happened, and made a ludicrous suggestion, given the entirety of the problems I described.
Their internet claims that are not true.
Of the 3 products I ordered, the only product that worked was the shampoo.
Desired Settlement
I would like refunded the cost of everything except the shampoo. I am using the shampoo, but would never have ordered just the shampoo alone.
Request Refund of:
Conditioner
Hair Color
Shipping Cost
Please note that it cost me $46.00 extra to have the beautician re-color my hair with a different product. The total profession costs were $92.00. I am not requesting that money refunded, but it is part of the damage I incurred.
- See more at: http://www.bbb.org/minnesota/business-reviews/hair-products-and-equipment/palette-by-nature-in-plymouth-mn-96553972/complaints#sthash.dOjmyIkF.dpuf
Hair color 100% ineffective, damaged hair, and turns scalp a long-lasting blue. Conditioner is 100% ineffective. Company evasive and cares less.
RE:
Order number
*****
Date of purchase
04/03/2015
Products Ordered:
CPCG8 Color Protective Nourishing Shampoo
Fragrance:Regular 1 $9.99 $9.99
Conditioner
Fragrance:Regular 1 $9.99 $9.99
5N Medium Natural Brown Color
Fragrance:Regular 1 $24.99 $24.99
DSC-7 BERT01
1 -$8.99 -$8.99
Subtotal: $35.98
Tax: $0.00
Shipping Cost: $13.59
Grand Total: $49.57
Complaint:
Hair color had 0% effectiveness
Conditioner had 0% conditioning effect
Hair color amount was so tiny that it couldn't fully cover a modest amount of hair. Of the hair that was covered, it totally did not work.
Their hair color was damaging (quite drying) to the hair.
My scalp was stained blue. It took 3 weeks of shampooing and scalp/skin regeneration to get rid of the blue.
They had poor customer service, no phone support, which cost me more time and aggravation
They do not stand by their product, ignored what happened, and made a ludicrous suggestion, given the entirety of the problems I described.
Their internet claims that are not true.
Of the 3 products I ordered, the only product that worked was the shampoo.
Desired Settlement
I would like refunded the cost of everything except the shampoo. I am using the shampoo, but would never have ordered just the shampoo alone.
Request Refund of:
Conditioner
Hair Color
Shipping Cost
Please note that it cost me $46.00 extra to have the beautician re-color my hair with a different product. The total profession costs were $92.00. I am not requesting that money refunded, but it is part of the damage I incurred.