Complaint Review: Palm Beach Toyota

I was sent a flyer indicating they wanted my trade. "Official Buy Back Details" A scam to get me in and then mislead me the entire time I was there. I received a flyer from Palm Beach Toyota. It was a specific offer to buy back my used car, "Official Buy Back Details". Clearly indicates they would buy back my car if I didn't buy a car from them. They also list a 2015 Prius for $21,999.

I walk into the dealership and explain to the person that set up an appointment for me, if the numbers on the flyer are correct, I would take the time to sit with him. I explained if the flyer was misleading or incorrect, I would leave instantly. He explains that he was new, he thought it was correct. We take the test drive, they do the appraisal on my car and then tell me the advertisement says I get the trade in value of 17785 or the discounted car price. Not both. I tell them I would take the trade in value and not buy a car from them. They tell me they won't honor that either.

The manager Andy Davis comes over and tells me it is just an advertisement, nobody really expects that the dealership will honor them. I asked him why not? He tells me if you Mc Donalds offered 39 cent hamburgers, what should I expect. I tell him I would expect to pay 39 cents for a hamburger. Mr Davis then tells me they would only sell me one hamburger. I told him I was only looking to trade in one Toyota.

We left. I get a call from the dealership that they forgot to put the registration back in my car. I had to go back to get it. I left a message for the general manager yesterday and still have not heard back. Why is false, misleading, or incorrect advertising supposed to be ok? I am not done with this. They sent me this flyer. I didn't ask for it. They offered it, then refused to honor it.