Complaint Review: Palm Harbor Homes

Terrible mistake on my part choosing Palm Harbor Homes, also known as Cavco Homes. Once they have your money, you are on your own. I have had nothing but trouble with my home since day 1. Repeated issues with A/C unit. Had the repair company come out 7 times in the first year. Obviously got a lemon for A/C unit. Air conditioner finally completely failed and needed to be replaced. Despite all parties involved agreeing that I should not have had repeated issues with my A/C and it was obviously defective; Palm Harbor refused to replace the unit.

Even worse, I got the run around for 4 months before finally receiving the final decision that they were not going to replace my air conditioner. It was nearly impossible to get a call back from them. I would have to call 5 times to get one return phone call. Then it was more delay tactics. According to the regional vice president, they "are not in the AC fixing business". They are obviously not in the customer service business either. I have heard many stories from people who have had similar problems with Palm Harbor. I definitely would not recommend buying a home from them.