Complaint Review: Palm Loan Advances

On October 4, 2012, I discovered a debit from my checking account in the amount of $30.00. After talking with my bank, it was also discovered that a company I had never heard of, Palm Advance Loans. They also fraudulently created a check in my name. This "check" was NOT a check I created or endorsed. I have attached the copies of this fraudulent check on both sides.

On October 8, after discovering this unauthorized debit from a company I had NEVER heard from, I immediately called the phone number my bank and I saw on the fake check. The agent, #150, attempted to convince me that I had contracted with them to help me "find" payday advances. THIS NEVER OCCURRED!! I had applied for a payday loan due to a medical emergency but the loan I received came from another lender that I found on my own. In ABSOLUTELY NO WAY did I EVER contact Palm Advance Loans for ANYTHING. NEVER!!!

I was then told by agent "150" that my money would be credited back to my checking account no later than October 10, 2012. I asked for a confirmation number documenting the conversation I had with this agent who PROMISED I would receive my money. That didn't happen.

The following information is documentation of my FIRST conversation with an agent of this company.

150 #agent G2102801 - Refund 10/8/2012 at 7:40 pm 1-866-789-3114 ------------------------------------------ On October 15, after seeing I still had NOT received my refund, I called Palm Advance Loans again. The details of THAT conversation is as follows.

"Sofia" - agent #384 10/15/2012 at 6:15 pm

"Sophia" promised that the refund was "in the process" of being returned to my account and I would receive my money "within 3 to 5 days." Again, this did NOT happen. ------------------------------------------ On October 21, I called the company AGAIN. The details of THAT conversation is documented below. First, "Brenda" said that the company was having "system problems" that caused a delay in my receiving the money stolen from my checking account. She then stated it would be 5 to 7 days for the money to be returned to my account.

"Brenda" - agent #103 10/21/2012 at 8:01 am ------------------------------------------ On October 23, I called the company AGAIN. I was first told by "Joy" that they were experiencing "system problems" again. I informed her that this excuse had already been used. She then stated, "I PROMISE the refund will be in your account by October 29." She went on to say she had forwarded the refund request to "upper management" and had been "approved." I looked into my checking account and again, this did NOT happen.

"Joy" - agent #304 10/23/2012 at 6:47 pm ------------------------------------------ On October 23, I called this company AGAIN. "Mary" first attempted to use the "system problem" excuse again. When I told her that I has already heard that excuse and that, based on my internet research, this was a common excuse they used. I then told "Mary" that "Joy" had "promised" that my refund would be in my account by October 29. "Mary" then stated that my refund had not been "correctly processed" by ANY of the previous agents and that she was "forwarding [my refund!] to 'upper management'" and would be refunded immediately on October 30. That, of course, did NOT happen.

"Mary" - agent 202 10/30/2012 at 5:08 pm ------------------------------------------ Lucas - agent 426 11/2/2012 at 6:46 pm - hung up on me when I threatened to report them. ------------------------------------------ Jesse - agent 284 11/2/2012 - 7:02 pm - stated HE was THE person in "upper management" who could return my money and that it would be in my account within 5 days. Of course, that never happened. ------------------------------------------ I have also sent NUMEROUS emails, where at least half are not responded to. Those that are only state the empty promises their "agents" give to me. I can provide these emails and responses if needed.

I have done quite a bit of research on this company. In fact, I saw that the Better Business Bureau in Nevada have given this company an "F" rating. There is ALSO an "alert" warning consumers about them. This is what is documented in this alert.

"This company is new to our files but has received some complaints alleging that customers were debited $30 in unauthorized charges for online payday loans. According to complainants, they neither applied for any payday loan or authorized these charges. When contacting the company to remedy the charge, they are told that they applied for a payday loan and they would receive a refund within fifteen (15) business days. Complainants claim the promised refund fails to materialize."

"Additionally, the address we currently have for this company is a maildrop at a mail service office that appears to be shared by multiple payday loan companies."

I am on Social Security and have NO other income. I have repeatedly BEGGED this company to return the $30.00 to my checking account. They were NOT authorized to do ANYTHING for me. I had NEVER heard about them. And, most disturbing, is the counterfeit check THEY created using my name.

I NEED my money immediately. I cannot afford a financial hit from a company that clearly engages in fraudulent practices. I believe that a Class Action Lawsuit against them would be appropriate. They obviously do not care who they steal from--apparently because they keep getting away with this.

I've been MORE than patient and would appreciate ANY assistance in getting my money returned. I NEED it.

Thank you.

Gayle **** ((email redacted))) ****. Vadnais Heights (Saint Paul), MN 55127 Phone: (((phone number redacted)))

INFORMATION FROM MY CHECKING ACCOUNT:

Transaction Details of your transaction are shown below. Transaction Information Description: CHECK Account : Premier 50+ Checking -3441898050 Transaction: Check 99161 Date: 10/04/2012 Amount: $-30.00 Date Initiated: 10/04/2012 FI Reference ID: 00008402418620121004000603376

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