Palomar Hand Car Wash & Detailing Car has suffered diminished value due to LINGERING ODOR that started IMMEDIATELY after using their services Carlsbad CA
Summary of Situation:
1. Strong odor immediately after interior wash continued to get stronger each day. The odor was foul each time opened door. After 1 week it smelled as if there was some kind of deterioration/decomposition etc of the chemicals used.
2. After approximately 2 weeks took car back and they recleaned the interior.
3. Approximately 2 weeks after this second attempt the odor returned with about 30% of original strength.
4. Right now I have a lingering odor in the car.
5. Fernando and another man who misrepresented his position lied to me stating owner was female. The owners name is Dave once I started to request with urgency to speak to owner. It was not until I mentioned a small claims solution that they provided me owners name/number.
6. Fernando did not call Nissan day after New Year ie January 2nd 2019 as he said he would.
7. Dave (owner) 100% uncooperative to contact Nissan for estimates on correcting the issue.
8. I have been a loyal customer and have been LIED to (was told owner is female in an attempt to deflect the escalation) and the owner refuses to come to satisfactory solution.
9. I am in contact with legal professionals in an attempt to remedy the DIMINISHED VALUE brought on by what appears to be permanent odor as a result of Palomar Hand Car Wash & Detailing.
10. Apparently the majority of reviews during the time this incident first happened are 1 and 2 stars meaning it is quite possible this business has capitulated to the downside and WILL NO LONGER BE IN BUSINESS in the next 1-2yrs despite having been in operation for 25 yrs per Dave. Review the last 3 months review for yourself and you will see people stating shoddy service and cleaning not up to par. They may have lost out on $15-25 and I am now out potentially thousands to remedy the situation of DIMINISHED VALUE due to ODOR.