Panasonic Document Imaging Company Computer monitors - shoddy, dangerous repair work, the business that doesn't give a dam Secaucus New Jersey
The Panasonic computer monitor I bought two years ago has been replaced four times under the 3-year warranty, and the last two replacements were "refurbished" PanaSync E70i models were delivered in poor condition because of shoddy and unsafe repairs by their repair center in Illinois.
The defects included: 1)smashed swivel base (smashed by them, before it was put in the shipping carton); 2) front cabinet face badly sanded; 3) wiring and solder connections left unfinished; 4) the last monitor sent to me had a missing electrical shock prevention shield on the bottom.
I've phoned, e-mailed and mailed certified letters to Panasonic but haven't received any human reply since December, even though they've acknowledged receiving my e-mails and twice rejected my certified mail.
I've never been allowed to speak with a real technician or engineer, only unqualified tech support people or administrators, none who seems to understand the electrocution risk involved.
They've told me to ship the monitor back, but their repair center will probably just make yet more shoddy and unsafe repairs.
Panasonic has already sent me a new front cabinet face, and I want them to do the same for the anti-shock shield (part no. TUC4C0164, called the "TCO Shield
I know how to install these parts, and I'll certainly take more care than their repair center ever would.
James
Phoenix, Arizona
1 Updates & Rebuttals
#20
Wed, May 08, 2002
I recently phoned Panasonic again and spoke with a customer service supervisor named Patricia, and she either had no understanding of the safety problem with my monitor or didn't care at all about it, and she refused to listen when I tried to explain it to her just how serious the problem could be. I also learned from her that Panasonic's legal department somehow got involved in all this, and a few days later they tried to send me an overnight letter, which cost them more than what the the solution would have.
Formerly, all I wanted was Pansonic to ship me the missing part so I could make the needed repairs on my own, but now I also want a written apology for both the way they've treated me and for their lack of concern about safety.