Complaint Review: Panasonic Redemption Headquarters

I bought a panasonic dvd-RV30,on December 19 2000 from a Best Buy in Roseville, Mi. This was a Christmas present for my parents. The total came to $264.99, with a $50 mail in rebate. I mailed the rebate in December 20, 2000. The reciept states that you will recieve your rebate within 8 weeks.

After eight weeks had passed I called the panasonic customer service(if you can call it that) 800 number. They stated that they had not recieved my information. Finally, after being hung up on twice, I spoke to someone and sent them copies of my reciepts.

Another 4 weeks...nothing.

I waited two months and called again. They have still not recieved my information.

I entered complaints on there web site...nothing.

I obtained other "customer service" phone numbers...nothing.

I wrote a letter to corporate explaining all the trouble I have had, and how rude I have been treated.

Finally 14 days later I recieve a form letter thanking me for my interest in their company.No check for $50, anoapology... nothing.

It is now June 21, 2001 and I have still not recieved my rebate or an apology. I have never in my whole life felt more ripped off. This company has the worst customer service department EVER!! They would not even give me a name of a supervisor.