Complaint Review: Pandora Pembroke Gardens Mall Pembroke Pines FL

My daughter received a Pandora leather bracelet with 10 charms on it two weeks ago. The bracelet is too large and falls off her wrist. I have never purchased anything from Pandora, but I knew they are a large company and assumed that they are also respectful in taking care of there customers. I went to the Pembroke Gardens, Pembroke Pines, FL location and as soon as I walked in it felt unwelcome. The bracelet was never worn and is in perfect condition.

A short women with long dark hair inspected the bracelet for several minutes and then said I could not exchange it without a receipt. I called my friend who bought the bracelet in Ohio and was told the receipt was in the box under the black foam. I had no idea it was there, so I handed her the receipt and was told it was past the 30 days. I asked for the store manager A. Oliva, an older women, who very rudely told me that they would not exchange it and I could purchace a new one for $45.

I tried to explain that it was a gift and I had no idea that the receipt was in the box nor did I have any idea of the return policy. The receipt was only 7 days over the expiration.  A friend of mine who got the same gift on the same day was able to exchange hers one day earlier without a problem in one of the GA stores. I find this whole experience to be offensive and the customer service to be horrible. The overall feel in the store was unfriendly from the minute I walked in! 

I spoke with Pandora customer service and they were very nice on the phone, but they were unwilling to do anything to help resolve the problem. The only thing she would do was make a note that I had a problem with that store. She blamed the person who gave me the gift for not informing me of their return policy. So the only choice given to me was to purchase a new on or pay to have the other one shorten. The customer service rep could not even give me a price on what it would cost to shorten the bracelet.

The bottom line is that Pandora cares more about money then retaining or gaining new customers!!! I have four daughters and if I was treated fairly and had loved the bracelet, I certainly would have purchased in the future. I am so offended by this company and now know that is not a good idea to purchase anything from them!