Complaint Review: Pantheon DBA EZ Link Internet Machine

Ok, people this is a HUGE rip off. I purchased one machine in late August early September in 2004. I STILL DON'T HAVE A MACHINE! I knew I was in trouble when 2 weeks after paying the $19,800, the lady that was so kind and "helpful" in selling me the machine no longer worked there. I don't want to go into great details here, but just know that I have an attorney in Florida that is considering suit. I have talked to Jeff (cooper ?) Cuba several times. He only tries to make ME feel like I'm the jerk, impatient company owner.

After nearly 6 weeks of not getting my machine, I stared noticing that people were no longer working there that had been working on locating a place for me. It all started right after they got my money. The locator said he would call me back in a couple of days to give a great location... he never called. He no longer works there. I was finally given to another locator that called me a couple of times...then disappeared. He no longer works there. I was given to a 3rd locator... he called and we talked a couple of times. He offered me a location at a DRIVE UP COFFEE STAND! I said no thanks... he stopped calling and now he no longer works there. I tried was days and days to reach, and left message after message for Sonya (the locations manager I guess), but she wouldn't return my calls either. By now I knew I was in trouble.

One person told me that the reason I didn't have a machine was because a typhoon (or something like that) had destroyed the company in Taiwan where the machines where made, and it would take a few weeks to get caught up. Jeff Cuba told me later (like in late Nov) that a hurricane had stopped work on the machines where they were made in JAPAN! I knew they were just trying to cover their butts because of what the aggreement state on item 1. I told Jeff that since I hadn't received my machine in the 30 days that the aggreement directed, that I was intitled to a refund. He argued with me for a while and then said "Well, it doesn't matter anyway because the FTC gives us 90 days to deliver." I was shocked! Then, a few days before Christmas, I get a call out of the blue from Sonya. She acted like we were the best of friends and that everything was just peachy keen. She tells me that they have a location for me in a Mexican deli. If I was interested I should go look at it and then let them know. Then she said something that was very curious... "If you don't feel safe there, just let us know." I didn't think so much about this statment until later. This was a Wednesday. I told her that I wouldn't be able to look at it until the weekend. She called back a couple days later and asked if I had seen it... she really wanted me to make a decision. I said no.

On Monday, she called me again. Over the weekend I did go see the place, and it was some kind of terrible hole in the wall! I would have put a $20 machine there much less a $20,000 there. I told her no thanks. Two days later, my wife and I came home from a late appointment and were shocked to see several large boxes sitting on our porch. I had no idea what it was. On further inspection, it was the EZ link machine!!! I couldn't believe it. Now Jeff's converstaion to me about having 90 days to get it to me was as clear as a bell. Too bad, though, because they were about 4 days late!!! Now that I saw the boxes on my porch, I couldn't believe what kind of sleezy terrible company Pantheon was and is. They couldn't care less about me as a "customer". They didn't tell me they were sending the machine and THAT was why they wanted me to make a quick decision about the location.

The most recent is that a new person has now been working on finding me a location. His name is Elmer. He seems like a decent fellow. I have accepted a location on a place about 2 hours from my house. I am a whopped puppy! They have had my money for 7 months, and I make payment on the 2nd mortgage I took out to get the machine. I'm not making any money, so I really don't know what to do. My attorney in Miami says that I have a real case, but even if I win, Pantheon may not pay, and I could just loose more money of attorney's fees. I would LOVE to file a class action law suit against Allen Gluabman (president), Jeff Cuba, or Cooper whatever his name is, Ernest Borgnie, Sonya, and everyone else there. But, I don't have the money to really go for it!! I would love to hear from everyone who is in the middle of a "fight" with Pantheon.

Ken
Lakewood, Washington
U.S.A.