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Pantheon DBA EZ Link Internet Machine Ripoff deceived and lied Miami Florida
Ok, people this is a HUGE rip off. I purchased one machine in late August early September in 2004. I STILL DON'T HAVE A MACHINE! I knew I was in trouble when 2 weeks after paying the $19,800, the lady that was so kind and "helpful" in selling me the machine no longer worked there. I don't want to go into great details here, but just know that I have an attorney in Florida that is considering suit. I have talked to Jeff (cooper ?) Cuba several times. He only tries to make ME feel like I'm the jerk, impatient company owner.
After nearly 6 weeks of not getting my machine, I stared noticing that people were no longer working there that had been working on locating a place for me. It all started right after they got my money. The locator said he would call me back in a couple of days to give a great location... he never called. He no longer works there. I was finally given to another locator that called me a couple of times...then disappeared. He no longer works there. I was given to a 3rd locator... he called and we talked a couple of times. He offered me a location at a DRIVE UP COFFEE STAND! I said no thanks... he stopped calling and now he no longer works there. I tried was days and days to reach, and left message after message for Sonya (the locations manager I guess), but she wouldn't return my calls either. By now I knew I was in trouble.
One person told me that the reason I didn't have a machine was because a typhoon (or something like that) had destroyed the company in Taiwan where the machines where made, and it would take a few weeks to get caught up. Jeff Cuba told me later (like in late Nov) that a hurricane had stopped work on the machines where they were made in JAPAN! I knew they were just trying to cover their butts because of what the aggreement state on item 1. I told Jeff that since I hadn't received my machine in the 30 days that the aggreement directed, that I was intitled to a refund. He argued with me for a while and then said "Well, it doesn't matter anyway because the FTC gives us 90 days to deliver." I was shocked! Then, a few days before Christmas, I get a call out of the blue from Sonya. She acted like we were the best of friends and that everything was just peachy keen. She tells me that they have a location for me in a Mexican deli. If I was interested I should go look at it and then let them know. Then she said something that was very curious... "If you don't feel safe there, just let us know." I didn't think so much about this statment until later. This was a Wednesday. I told her that I wouldn't be able to look at it until the weekend. She called back a couple days later and asked if I had seen it... she really wanted me to make a decision. I said no.
On Monday, she called me again. Over the weekend I did go see the place, and it was some kind of terrible hole in the wall! I would have put a $20 machine there much less a $20,000 there. I told her no thanks. Two days later, my wife and I came home from a late appointment and were shocked to see several large boxes sitting on our porch. I had no idea what it was. On further inspection, it was the EZ link machine!!! I couldn't believe it. Now Jeff's converstaion to me about having 90 days to get it to me was as clear as a bell. Too bad, though, because they were about 4 days late!!! Now that I saw the boxes on my porch, I couldn't believe what kind of sleezy terrible company Pantheon was and is. They couldn't care less about me as a "customer". They didn't tell me they were sending the machine and THAT was why they wanted me to make a quick decision about the location.
The most recent is that a new person has now been working on finding me a location. His name is Elmer. He seems like a decent fellow. I have accepted a location on a place about 2 hours from my house. I am a whopped puppy! They have had my money for 7 months, and I make payment on the 2nd mortgage I took out to get the machine. I'm not making any money, so I really don't know what to do. My attorney in Miami says that I have a real case, but even if I win, Pantheon may not pay, and I could just loose more money of attorney's fees. I would LOVE to file a class action law suit against Allen Gluabman (president), Jeff Cuba, or Cooper whatever his name is, Ernest Borgnie, Sonya, and everyone else there. But, I don't have the money to really go for it!! I would love to hear from everyone who is in the middle of a "fight" with Pantheon.
Ken
Lakewood, Washington
U.S.A.
1 Updates & Rebuttals
Janet
San Antonio,Texas,
U.S.A.
This is so familiar
#2Consumer Comment
Sun, March 27, 2005
I'm sorry to say this seems to be what happened to all of us. Please notify all of the agencies listed on this web site - there is strength in numbers, although I filed my report with the Florida Division of Consumer Services months ago, and there doesn't seem to be any progress.
My machine also was sent to my house after 90 days passed. After a few more run-arounds from Pantheon, they offered to 'buy it back' for $4,100. Obviously, that isn't an acceptable offer since I gave them $9,980. But the machine doesn't work - I can't even locate an owner's manual for it.
My best advice is to keep on checking this web site regularly, contact all government agencies, and don't pay any attention to Paul's postings. The only way this is going to work out for any of us is if we all try to do something about it.