Panther Computers Heuristicorp Owner went schizoid on the phone. Milton, Florida
I spoke with the owner and asked him about his website, why he was attacking every store but his. It wasn't good for independent contractors like me. He just went into snott schizoid mode. So, I checked out his website and apparently he threatens those who file reports against him (just check out the Panther Computers website), and doesn't believe in licensing, certifications, or degrees in the computer field. Even if he has lots of experience (though the resume is questionable), how is he supposed to rate those he hires? I have never seen a computer store, or consulting business that didn't "believe" in certifications, licensing, etc. and then attack local competing businesses. It's all very strange and you people should stay away.
1 Updates & Rebuttals
Dinkledorfer
west jordan,Utah,
United States of America
A few things to consider
#2Consumer Comment
Tue, January 15, 2013
Attacking another business is just plain bad no matter what the excuse. I may not be happy with how a competing company operates but I will try my best to keep my mouth shut unless asked to tell what I have seen. The bad companies will end up here over and over. The good ones will seldom if ever be seen here. There are tons of good honest shops out there. There is plenty of work out there for all of us. If you don't like the way a local competitor operates, use their behavior as a selling point. If they take 6 weeks to make a repair, then use that........"most repairs completed within 48 hours" and make sure you deliver! The more good shops take charge, the sooner the bad ones will be put out of business. You will get the repeat customers! They won't!
While I understand the perceived comfort in the idea that a tech is certified, I also know that in reality, certification does not always translate into skill. I have been repairing computers for 19 years and am not certified. That has not stopped me from being able to correct problems that we "uncorrectable" by others. A good tech must have the skills to make a repair but it's more than that. He needs to know the right questions to ask; needs to "listen" to the customer. Some simple questions are: DO you have data stored anyplace other than MY Documents, What mail program do you use, Can you "show me what happens or when it happens? There are many other possible questions but you see part of the job is asking the questions. A good tech will try to find out what is important to the customer before starting any work. The answers are not always what you would expect. Sometimes, customers have a preconceived idea of what they need and it doesn't match the end goal. It takes more time but quality always does! You have to ask the questions. Experience goes beyond what you learn in the books.