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Paramount Tattoo Nathan Mollahan unappreciative lack of customer service. unfairness / unreasonable Portland Oregon
The very next day of my piercing from Paramount Tattoo (on SE Stark), the gem had screwed off and I lost the piercing all together... I went to their store where they were "conveniently" closed on Sunday and as I reported what had happened and my situation... They said (in my words) tough luck. They were saying I'd have to pay for everything all over again. They wouldn't work with me. This is unusual and unreasonable "customer service"! One mentions its on the paperwork (which I read carefully, and its not) and the dude got his pricing wrong and seemed uneducated in the service/product. Not cool! They're lame. I'm not going back and I'm spreading the word.
1 Updates & Rebuttals
Paramount Tattoo Studio
Portland ,Oregon,
USA
Enitre Email thread including policies client agreed to!
#2REBUTTAL Owner of company
Tue, February 09, 2016
For confidentiality reasons I cannot include this clients release and aftercare form. There is always more than one side to a story and we know that after you read the thread you will see how fictitious and absurd this persons claims are. No business is responsible for your merchandise once you leave their facility. All of our clients are given a release form/ liability waiver and aftercare form explaining the terms and conditions of service. Your I.D. is photocopied onto the document and you sign and initial the document that you have read, understand and most importantly agree to be legally bound to the terms and conditions of service. The bottom is the email thread between the client and the owner of the business. We were polite and tactful in explaining the policies to the client and were never rude and never told her "tough luck." Read the thread starting at the bottom and also read the terms and conditions. Please also note in the email thread the client admits she herself lost the jewelry after leaving our facility. We are genuinely sorry for the experience but we explicitly state in our terms and conditions that we do not warranty jewelry and that your piercing is your responsibility.
Paramount Tattoo EMAIL THREAD..... Start at the bottom!
EMAIL THREAD..... Start at the bottom!
From: Gail P******
Sent: Sunday, January 24, 2016 8:29 PM
To: paramounttattoos*****
Subject: RE: LABRET piercing failure
I tried screwing it on myself. That's how I lost the gem. It shouldn't have been loose the very next day... That isn't my responsibility to fix the piercer's mistake. Its lost and so am I as a client. And... You didn't offer anything for "free". Thanks for trying after the fact.
Thx
Thanks for the city of policy. Complications of piercing should be half of the servicers responsibility. I work in a lawyer firm. I'm gonna check into this policy. There are "fair rights act" I will seek further.
You've been kind, thanks but unfortunately not helpful. The initial piercing was done half a*s, period.
We gladly offered to help you with your issue and would have done it for no charge if you had the gem in hand and post still in your lip. We are not open Sundays and our business hours are posted on Google, Facebook, and our answering machine as well as front window. Sorry for the inconvenience.
Furthermore you stated that you had the gem but lost it after leaving our shop on Sunday and obviously there's nothing we can do about that. That's your responsibility and it clearly states that in the attached document you agreed to. I'm just confused what prevented you from screwing it back on yourself if the post was in your lip still as you stated in your initial email.
As part of our promotion we charge $5 for selected gems at a discounted rate but their retail cost is $10 when purchased separately. This is not a "rip-off" this is a promotion and lots of business do this to "up-sale" purchases and give clients incentive to upgrade their purchase.
Attached is a copy of your release form and aftercare instructions that you signed and filled out.
Highlighted in yellow for your convenience are the provisions regarding liability and it states, I understand that I am being pierced at MY OWN RISK AND I ASSUME FULL RESPONSIBILITY FOR ANY AND ALL PIERCING COMPLICATIONS.
You initialed next to the provision stating that, "I have received written and verbal aftercare instructions and that you understand them." On the aftercare document highlighted for your convenience in bold it states that "We are not responsible for your jewelry once you leave the facility. Check your balls and gems for tightness daily (right to tighten, left to loosen.) WE DO NOT WARRANTY JEWELRY."
Also highlighted on the release form is the provision you initialed stating, "I affirm I have read this release form and I understand it and that I agree to be legally bound by this document."
I have included a picture of the threading on the gems we use and as you can see it takes 4 complete revolutions/ turns to unscrew a gem or ball. We tighten all balls and gems extra tight as protocol as previously stated.
We have been in business for 10 years and doing this promotion for 6 years. We do not make any guarantees and your piercing and jewelry is your sole responsibility. That is why you fill out liability waivers. Insinuating that we owe you free professional services or merchandise is preposterous. The document you signed with your I.D. photocopied onto it, is a legally binding contract and you filled it out agreeing to the terms and conditions of service.
Lastly I will be coping this email thread and pasting it to the "rip-off" report that you fictitiously made last night. This way the general public can see that your claim is sorely exaggerated, untrue and false. We never told you "tough luck" as you claimed and have been more than willing to assist you in the matter.
Best Regards,
-Owner
Paramount Tattoo
From: Gail P******
To: paramounttattoos*****
Subject: RE: LABRET piercing failure
Unhappy ~ dissatisfied lost client. Get your s*** together.
This is bullshit... I'm coming in tomorrow.... Because the gem wasn't screwed on tight enough, though as you say is typically...so with this circumstance, I believe this should be repierced AND REPLACED gem for free. Operator error/ not client. I lost the gem AFTER I went to your store to find out it was closed. BTW, gems are $5 NOT $10. It. Also says NOTHING AT ALL on the paperwork about this but if so, I will like you to show me please.
Thanks,
See you tomorrow
-------- Original message --------
From: Gail P*****
Date: 1/24/2016 6:00 PM (GMT-08:00)
To: paramounttattoos*****
Subject: LABRET piercing failure
Hi,
I really loved my piercing on the upper lip, (thank you Rachael). I had my piercing done Saturday afternoon around 4p. My gem somehow came unscrewed Sunday afternoon and I held everything in place while drove to your place... ONLY to find out you were closed! Needless to say I'm disappointed and will come in Monday afternoon to speak with you about what to do next to get it repierced... For free please since we happened so soon.
Thank you,
Gail