Complaint Review: Parasuco

I've been trying to tell a customer service agent that the store where I purchased their defective product does not accept returns. She doesn't seem to understand that they do not accept returns/exchanges without a receipt and avoids the question of what Parasuco can do for me. Then she just gets rude on top of it.

Actually, her first response is sarcastic, her second reply, offensive, and from there, it just gets ridiculous. I've pasted the emails in chronological order.


Hi. Just wanted to know what your warranty policy is on faulty merchandise. I purchased a baby blue hooded sweater (which has a matching jogging pant) and the snap button came off. I've owned it for two weeks before this happened so I do not have my receipt to return it to the store where I purchased it. Please email me at lpilatkya@Rogers.com to let me know what I can do to replace it. Thank you.
Linda

From: "Carina Pitoscia"
> Sent: Tuesday, May 27, 2003 6:35 AM
> Subject: TOP
>
>
> > Unfortunately clothes are not like cars, they do not have a warranty.
> > Although I am sorry to hear about your dilemma, there is really nothing
I
> > can do. Once a store has purchased merchandise from us, it is their
> > responsibility to uphold any kind of customer service relating to that
> > product. You may want to try asking them if they can repair the snap, or
> if
> > you don't have the receipt, and you've charged the item, you can try
> > bringing them your credit card receipt often times stores will accept
it.
> >
> > Thanks!
From: Linda
> Sent: Tuesday, May 27, 2003 2:54 PM
> To: Carina Pitoscia
> Subject: Re: TOP
>
>
> Reputable businesses such as Nike Canada will take back any faulty
> merchandise, not just car companies!

From: "Carina Pitoscia"
To: "'Linda'"
Sent: Tuesday, May 27, 2003 12:08 PM
Subject: RE: TOP


> If I remember correctly you asked me about a warranty, and not to return
> merchandise, that's clearly 2 different cases. There's no need to get
upset.
> There's a reason why stores have return policies, I suggest that you try
to
> make use of them! Furthermore, you cannot compare a company the size and
> magnitude of Nike to Parasuco. It's important to compare apples to apples,
> and oranges to oranges.
>
> Thank you for your understanding.

From: Linda
Sent: Tuesday, May 27, 2003 9:43 PM
To: Carina Pitoscia
Subject: Re: TOP


No need to take it personal. I just thought maybe for a shirt that costs
$70 you would get a good quality product. Perhaps Parasuco should lower
prices to reflect this level of quality. Stores that do not see receipts,
do not care. So, the bottom line is that I paid $70 (plus tax) to wear a
shirt for two weeks, a shirt which your company cannot stand behind. No
need to take offense; you didn't hand-stich it yourself.
Linda



Let's make one thing clear, I did not make or take any of this matter
personally. As I quite vividly remember you actually did below. I am here to
try to help you to the best of my abilities, not for you to vent to. If
there is any problem I suggest yet again, that you take it up with the store
the merchandise was purchased at, and not me.

Thank you again for your cooperation, input and good luck with your future
purchases!

From: Linda
Sent: Wednesday, May 28, 2003 8:24 PM
To: Carina Pitoscia
Subject: Re: TOP


Nice PR job, champ! I thought this was a customer service email address.
Sorry to have bothered you.
Linda

YOU REALLY MUST HAVE NOTHING BETTER ELSE TO DO WITH YOUR TIME THAN BOTHER
ME. MAYBE YOU SHOULD WASTE THIS ENERGY TRYING TO RETURN YOUR TOP, INSTEAD OF
"BOTHERING" ME. CUSTOMER SERVICE DOESN'T MEAN HAVING TO BANTER BACK AND
FORTH WITH UNHAPPY CLIENTS WHOM CHOOSE TO USE YOU AS AN OUTLET TO VENT.
SORRY IF YOU TOOK IT PERSONALLY. JUST IN CASE YOU DIDN'T GET THE HINT THE
LAST TWO TIMES, THANKS, AND GOODBYE CHAMP!


From: Linda
Sent: Thursday, May 29, 2003 12:10 PM
To: Carina Pitoscia
Subject: Re: TOP

Do you really think you're a genius with that OBVIOUS suggestion. Yes! I've
tried to return it. Stop telling me to return it. I'm writing to you
because I've tried to and I can't. Stop telling me to return it. I see
you're no help. Stop telling me the obvious!

P.S. I never considered you an outlet to vent. You made that assumption
just like I did when I tried to diffuse your apples and oranges attitude.


LET ME BE BLUNT, AS FAR AS I'M CONCERNED THESE MESSAGES STOP NOW! I HAVE FAR
BETTER THING TO DO WITH MY TIME, THAN TRYING TO SOLVE A PROBLEM THAT IS OUT
OF MY HANDS. IF YOU'VE SUPPOSEDLY ALREADY THOUGHT OF ALL THE SUGGESTIONS
I'VE GIVEN YOU, THEN PUT THEM TO USE! THIS MATTER IS NO LONGER UP FOR
DISCUSSION, AND ANY FURTHER RESPONSES WILL BE IGNORED!

GOOD DAY.

-----Original Message-----

Linda
Toronto, Ontario
Canada