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Pareto Logic Using high pressure to sell you computer security software and Tech Support. Charging higher prices than mentioned on the phone. Charging monthly fees of 29.95 even if explicitly instructed to opt out of recurring payments. Nationwide
I was sold a Lifetime contrdact dfor 3 computers to detect Viruses and Malware for 500 Dollars, as well as a 12 months Tech Support for 220 Dollars. When I looked at the credit card charges, I was charged 250.00 $ for the Tech Support and Computer-Tune up. The Advanced Tech Support which pereformed the tuneup uninstalled seveeral programs, among them my Webroot Virus Protection and installed the PC-MRI program and McAffee Virus Protectiopn. The Salesman had told me that the PC-MRI will protect my computer from everything and that I do no longer need a Virus protection program. When I called Advanced TEch Support, I found out that the PC-MRI I purchased for 500 Dollars does not protect from Viruses and that Virus Protection Programs and Malware Progreams are two different programs. I immediately cancelled the PC-MRI and again was high pressured to keep the program. I also cancelled the Auto renewal for RegCure PRO, but was again charged 29.95. Now I have no other recourse but to cancel my credit card. This Company is defrauding its clients. When is someone doing something to stop this Company from giving misinformation to its customers? By the way, the Technicians from Advanced TEch Report are very good, very patient and very friendly. I am very happy with them, but have reservations if they use Pareto Logic to lure customeres with false information and promises.
Pareto Logic comes up in the search engines as Microsoft Partners and people trust them to be honest because of the Micrdosoft name. I just can warn everyone to run as fast as they can when they are being exposed to high pressured sales and misinformation.
1 Updates & Rebuttals
Pareto rep
Victoria,Assistance with Paretologic
#2UPDATE Employee
Wed, August 20, 2014
Hello
I am very sorry to hear of the recent difficulties or confusion that you have experienced regarding your purchase. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison