Paretologic Inc. "Privacy Control" software credit not returned after cancellation. Victoria British Columbia
We are writing to consumers regarding the company "Paretologic Inc." and their products. Again, as stated with concerned consumers, this company is not what they appear to be due to software that does not work properly.
The company was notified through their "submit a question" portal we were having problems with our computers. The fortunate part of our problem is we received some of our money back because we used PayPal.com, but one product, the "Privacy Controls" $29.95 was not returned because we used our debit card.
After sending two emails requesting the return of our money, outlined with the invoice numbers, Paypal receipts, and bank statements, to prove the purchase ocurred the company has now stated they will not send us our money and will not return our emails, they say the case is closed.
My husband completes most of his work on the computer he owns, he had to take hours upon hours re-entering the software to get his computer to work again because the software from this company is junk.
We intend to file a report with the Better Business Burea and have requested the "Safecart.com/Paretologic" web site for help with this issue. If we find that Paretologic is willing to send the remainder our money back we will update our progress so that others may try and retrieve there money back also.
There is a phone number to contact Safecart.com/Paretologic: 800-209-6437
and the number for Paretologic is: 250-370-9229 according to a previous post re: this issue.
Mssasieprinces
Newburyport, Massachusetts
U.S.A.
5 Updates & Rebuttals
Rick
Bonifay,Florida,
U.S.A.
Getting a refund from ParetoLogic
#6Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed.
After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund.
Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic.
If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software.
But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours?
Rick
Rick
Bonifay,Florida,
U.S.A.
Getting a refund from ParetoLogic
#6Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed.
After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund.
Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic.
If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software.
But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours?
Rick
Rick
Bonifay,Florida,
U.S.A.
Getting a refund from ParetoLogic
#6Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed.
After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund.
Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic.
If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software.
But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours?
Rick
Rick
Bonifay,Florida,
U.S.A.
Getting a refund from ParetoLogic
#6Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed.
After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund.
Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic.
If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software.
But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours?
Rick
Pareto Rep
Victoria,British Columbia,
Canada
Paretologic Response
#6UPDATE Employee
Mon, April 20, 2009
Hello Mssasieprinces
We sincerely regret to hear of the difficulties that you have experienced with your Paretologic purchase and we would welcome the opportunity to work with you to resolve this matter to your satisfaction.
For further assistance, please send an email describing your issue in as much detail as you are comfortable, as well as including your order number, name of the Paretologic product purchased and your license key if at all possible to helpdesk@paretologic.com Our highly skilled technical team will be delighted to assist you.
We look forward to hearing from you and appreciate the opportunity to be of service to you.
Kindest Regards
Laura
Paretologic Liaison