ParetoLogic PC Health Advisor service not provided for payment made, Internet
On June 11, 2011 we made a Visa payment thru/to SafeCart of $39.94 for PC Health Advisor Renewal W/Premium Support. Since that time we have continued to recieve offers repeatedly for the very same renewal of ParetoLogic service.
We have been unable to resolve this matter as of August 1, 2011. We believe the only action taken by the vendor has been to accept our money and yet continue offering the service as though nothing had been done.
2 Updates & Rebuttals
tedtherat
woodbridge, va,United States of America
paretologic renewal update
#3Author of original report
Thu, September 01, 2011
Thru victoria, canada, I made contact with the vendor. It appears that they will continue to offer me renewals even though my renewal already is effective through 6/11/12
Pareto rep
Victoria,British Columbia,
Canada
Renewal issues
#3UPDATE Employee
Thu, September 01, 2011
Hello,
I regret to hear of the difficulties you have encountered with your PC Health Advisor renewal. It may be that there is an issue with the license key in your software, or other issues which prevent your software from showing as renewed.
Please contact the ParetoLogic support team at your convenience to have this issue promptly resolved:
http://techsupport.paretologic.com
Support is available via phone, chat, or email.
Thank you!