Complaint Review: Parisian Glow

I saw the ad everyday while I was online; Product looked to be supported by one of the ABC show Sharks, the blonde woman.  I like her and I clicked on the ad to see what it was about, it said "never wear make up again"

It was a free trial for face cream to remove wrinkles in gals over 50.  Claimed you just had to pay shipping on this order.  So i clicked  to try one pot of cream. They spread the shipping out into 2 diff charges for some reason.  I got an evelope in the mail with 2 different products, cream and also a serum of some sort.  There was no return name/address nor any paper in the envelope.  No statement, invoice, directions, mention of the Shark women from the ad.  It was very strange.  I assumed they would send me a bill and set it aside.  I still haven't tried the product I ordered nor the extra serum they tossed in without my permission.

2 wks later on JUN8 my checking account was dinged for $89.  I was so upset.  that was our grocery money all planned out for the month.  The very next day the account was dinged for another $89!  There was no phone number or contact info on this charge, but the one done the day before did have a phone number attached. (strange that the two vendor names did not match!?)

I talked to a Grace in cust care who informed me coldly that there were no refunds.  I repeated I have not used the product and want to return it today.  She just kept at it, we are a company of no refunds.  I told her that's impossible, even with a trial product, if not satisfied, you can always send it back in America.  so aggravating.  she asked me if I would remain in their program if she offered a 50% discount next time and a free bottle. I said no.  she made another offer of that sort, with 2 free bottles of product but I said i would not being doing business with them and got a cancellation number.

I have read many complaints this weekend and see that some have actually gotten all refunded but a $10 restocking fee, so I'm even more angry that i got no where while talking to them. 

Can anyone help?  I want resolution and plan to go next to Florida attorney general and Better Business Bureau.

IF they are even really located in florida.  If you read the front page of their website, the english is not written by someone whose first language is English.  Its strange and stilted and has the oddest way of punctuating many words.  I wish I had never used my debit card as now they have my checking acct info and may very well charge me again next week, who knows?!