Park Avenue Brides Worst Bridal Place Ever! Biggest rip-off! Worst service! Indiana
And the woman that owns the place is RUDE!! They made my wedding a nightmare!
From the first day I walked into this place they made my wedding an absolute nightmare, but I found the dress I was absolutely in love with and the old woman that owns the place had the nerve to tell me I looked fat in it in front of the 5 other bridesmaids that I took with me (mind you I had a baby 5 weeks before, so of course I was going to look a little chubby).
But I had 6 1/2 months ( I went in the beginning of July, the wedding wasn't until the midding of January) until the wedding and knew I was going to lose the weight so I wanted to order my normal size, but she refused to cooperate. I couldn't believe. But everyone loved the dress on me.
I wish I could attach the picture because I looked awesome in it. She made me order this dress 4 sizes too big when I told her to order it in the size I wanted it and refused because she knew she would make money off alterations.
When the dress came in it was huge, I asked her to re-order it since I still had 4 months till the wedding and didn't want to have to deal with alterations (would have been the perfect height and everything), but of course she refused again.
I was the skinniest on my wedding day than I had ever been. But my complaint is that she charged me twice for alterations! Twice! $105 was suppose to be the bill.
It says all alterations must be paid in cash and dress can not be taken out of the shop until it is paid. So mind you I paid it in cash.
She was sick so the day before the wedding when I picked it up, so her husband was took the money, so I don't know if he didn't know not to give me a receipt or what. But I didn't think about it, hell I was getting married tomorrow I was excited!
Then the woman goes and charges the credit card again, when it says all alterations must be paid in cash! Another $105, when the alterations weren't even done right in the first place.
It's horrible I have pictures on my wedding day to prove it. Both straps fell numerous times, when I told her that I wanted it tighter, she refused to listen to what I had to say.
And the hem of the dress was just not done right. I had double boob pads that were put in, and there was a snag and very noticeable on the outside.
I was so pissed off at this place on my wedding day. And now 2 months after the wedding I find out that she has charged my mothers credit card when it says specifically on the contract that it is to be paid in cash.
This woman is going to court till I get my $105, and then I'm going to get my money back for alterations. This is bullshit. The bridemaids were also suppose to get 20% off since I bought my dress there, but did they ever get it? No of course not, not until I asked them how much they paid for there dresses, they didn't even mention to them that they were suppose to get 20%, until I told them at the end and they went and got there money back.
God knows how many people they do that too. Next complaint is that the bridemaids dresses were ordered 6 sizes to big.
She knew when we walked in she was so making money off of us. My husband's sister is a size 2!!! And they ordered her an 8. What the hell! That's huge for a girl that size.
My 2 other bridesmaids who are normally a 14 they ordered a 20 for, and when you go into plus sizes the dress is $35 dollars more.
One of the girls mothers makes clothes and had it out with this woman because she makes her daughters clothes she knows that no way her daughter is a size 20.
These are college students for god sake's. The dresses looked huge and absolutely aweful on them. So every dress ended up costing $300 with alterations.
Oh and this one is the greatest, one of my bridemaids had it out with the old woman. She fit in the one on the rack that is a size 10, and the woman wanted to order her a 16 but refused so she's like I fit into the one on the rack, and didn't believe her so she tried it on, and no kidding perfect, no alterations or anything needed.
The woman didn't say a word. So stay the hell away from this place please!! This place will end up costing your wedding a fortune and making it a nightmare.
Bethany
West Lafayette, Indiana
2 Updates & Rebuttals
Kayleigh5
Griffith,Indiana,
U.S.A.
Why I will not go back to Park Avenue Brides
#3Consumer Comment
Tue, July 31, 2007
I am a bride-to-be and have visited Park Avenue Brides on two different occasions. The first time was in early March. I decided to check the store out with my mom and my daughter on a Saturday afternoon. I grew up in the area and I always wanted to go there to try on dresses when my time came, so I was very excited to walk in their doors that day.
We were greated by an older woman and she asked for the date of my upcoming wedding. When I told her that is was July 12th of 2008 she said that we had alot of time and then walked away from us never to be seen again. We stayed for 5 more minutes and then decided to leave. There was nobody else in the store so taking time to help me wouldn't have been a waste. I was very upset when I left because I felt that I was not taken seriously.
Fast forward to last night.
A friend of mine is also getting married and we along with my daughter went back to Park Avenue because they carried a specific dress that we could not find anywhere else. The woman was very nice this time because my friend stated that she was getting married in less then a year. We used this tactic because of what happened last time I was there, the truth is that her wedding is in 2009. I will admit the older woman was nice this time and made it a point to pay attention to us.
The problem this time was the older man that kept walking through the store making us, and the other party in the store very uncomfortable. He also had the nerve to yell at my 5 year old for practically just standing still. I don't think grumpy old men have a place in a bridal salon.
The point of this comment is....
To Park Avenue...
Customer Service is vital in this industry. You just lost out on 2 potential sales because of the lack of friendly customer service that a bride and her attendants expect when they are going to be spending money at your store.
I have heard other brides in person and on bridal forums say that they will never visit Park Avenue Brides again and to urge other brides from wasting there time.
For my fellow brides...
Don't settle for poor customer service. It shouldn't matter how far away your wedding is, a sale is a sale and a bridal shop should treat you like any other bride.
Josephine Dolatowski, Pres.
Merrillville,Indiana,
U.S.A.
walking out of the store with the merchandise and not paying for the alterations
#3REBUTTAL Owner of company
Tue, September 23, 2003
Every single complaint registered by this customer is an absolute misstatement of fact, without exception.
She mentions one of her maids who was a size 2 and we ordered a size 8. In fact, we ordered a size 4, THE SMALLEST SIZE THE COMPANY MAKES. Not one of her maids ordered a size 20, as she claims.
If all of her maids were ripped-off, why is it we have never heard from one of them?
The real problem stems from this customer attempting (and succeeding) in walking out of the store with the merchandise and not paying for the alterations. Even though on two occasions she was told in advance her alterations were $105, she took advantage of an inexperienced employee and walked out without paying. When contacted two weeks after her wedding (graciously allowing for the honeymoon), her mother said that the bride had paid for the alterations. In contacting the bride, she said her mother had paid for the alterations. Now, it seems, she has had a memory flashback and declares that she paid for the alterations, but did not get a receipt.
Every day for two weeks we attempted to put this charge through on a credit card and it was rejected. We necessarily come to the conclusion that she did not have the money to pay for the alterations and deliberately walked out with the gown without paying.
She is obviously angry that she was caught in the act and restitution was made through no effort on her part.
Park Avenue Brides