Pass-guaranteed.com - Global Certification Courseware Pass-guaranteed.com rips off customers by not honoring their refund policy Kent United Kingdom
Pass-Guaranteed.com did not honor their refund policy on the Microsoft practice exam questions I purchased!
On March 10th, 2008 I purchased exam questions for Microsoft exams 70-292 and 70-296. These two exams are needed to upgrade my MCSE 2000 certification to MCSE 2003. I have purchased exams before mainly because of the pass-guaranteed.com refund policy. I was expecting to receive the same quality I had come to expect from my past purchases at pass-guaranteed, but unfortunately I was quite disappointed after installing the exam engine. Despite the horrible quality graphics, the typos in every questions, all True/False questions being True, and other questions that were just wrong in the testing engine I decided to give it a go and continue to study using pass-guaranteed.com's testing engine. On March 31st, 2008 I failed both exams...the first certification exams I have ever failed.
Obviously I was frustrated at failing the exams, but I knew I could take them again, and I also knew I could get my money back from pass-guaranteed because of the pass-guaranteed refund policy. Or so I thought! I sent an email on April 3rd, 2008 to techsupport@pass-guaranteed.com asking for a refund based on the quality of the pass-guaranteed.com testing engine and the fact I failed the two exams. I also provided them with a scanned copy of the failed exam printout from the Prometric testing center. Here is the link to the Pass-Guaranteed.com 100% Money-Back Guarantee so you can see for yourself, and you can see why I had no doubt I would receive a refund. On Saturday April 5th, 2008 I received a response from Michael S. at pass-guaranteed.com stating I would not be receiving a refund because they "...have had great feedback with regards to the 70-292 and 70-296". What?!?!?! I went back and looked at the pass-guaranteed.com refund policy again just to make sure I wasn't missing anything. I couldn't find anywhere on their guarantee page that stated the customer will receive a refund except if we have great feedback about the exam they are requesting a refund for. Here is the extent of the refund qualification..."If any registered customer fails the exam once within 180 Days after your order purchase date, you will get a full refund for the total purchase price." Oh and these too... 1) Pass Guaranteed has the right to ask you to fax or mail the transcript if we think necessary. 2) Your 100% Money Back Guarantee applies to our Practice Exam Test Questions only, and not any of the Online Course Tutorials, Study Guides or Lab Scenarios.
I was on vacation during some of my responses and couldn't wait to get back and put this page together. I will be satisfied if I convince at least one person not to purchase any certification exam questions from pass-guaranteed. Before sitting down to write this I contacted PayPal to see if maybe they would hold pass-guaranteed responsible for their 100% Money-Back Guarantee scam. Unfortunately after filing a claim I received an automated response from PayPal saying their claims process only applies to shipment of goods. But it does state that the claim has been noted in the profile of the PayPal user you reported. Nice! So if you find this page after you have been scammed by pass-guaranteed.com and you purchased their product with PayPal, please please please file a claim with PayPal. Maybe we can at least make it more difficult for pass-guaranteed to process payments.
In my research of pass-guaranteed.com I came across an interesting link, apparently I'm not the only one who has experienced the pass-guaranteed.com refund policy scam. I was also trying to gather information about the company behind pass-guaranteed.com, Global Certification Courseware Ltd. Guess what, they don't have a real physical address! Well maybe they do, but it isn't listed anywhere on the internet. According to their website the corporate headquarters is located at Suite 18 Shearway Business Park Folkstone Kent CT19 4RH UK. But that appears to actually be a management company of some sort, because there are multiple business listed at the same exact address. You can do a quick Google search using that address and see what I'm talking about. The development they say is their headquarters belongs to Glenmore Investments. I wonder if Glenmore Investments knows they are leasing space to a company which represents another company which is ripping off customers in the US?
Don
Dublin, California
U.S.A.
4 Updates & Rebuttals
Don
Dublin,California,
U.S.A.
Gary Margrave, President of Pass-Guaranteed.com shows his true character
#5Author of original report
Fri, May 02, 2008
I have already addressed the fact, I'm not a competitor. I'm an IT pro of 10 years working as a systems engineer in the San Francisco Bay Area. Despite this fact, Gary insists I am a competitor to pass-guaranteed.com, and since he is convinced of this he is going to try to spread false accusations about me personally. I'm still puzzled as to why they didn't just give me a refund when I first asked. I would have never spent this much time and effort if they had just honored their refund policy in the first place. Only after they found my report on ripoffreport.com did they refund the transaction through PayPal. Yes they claim they didn't receive the attachment...twice...but did they ever ask for it to be sent a third time? As you can see in the copy of my email above, I referenced the attached document, since they supposedly didn't receive the attachment in the email, don't you think they should have asked for it to be sent again? Nope, not until they saw the report or ripoffreport.com. Put yourself in my shoes, you sent an email with a pdf attachment AND used the contact us page which allows uploading attachments, and yet the company claims they still didn't receive it...come on, who are they trying kid?
Below is Gary Margrave's threat of personal character defamation against my name...
From: techsupport@pass-guaranteed.com [mailto:techsupport@pass-guaranteed.com]
Sent: Thursday, May 01, 2008 10:59 AM
To: Me
Subject: Re: Please refund
Hi Don,
We will be only telling the truth. Got to love the freedom of speach on the internet. We are in the process of setting up a website for vendor bewares with your failed transcripts with your first and last name.
Regards,
Gary
-----Original Message-----
From: Me
Sent: Thursday, May 1, 2008 1:50pm
To: techsupport@pass-guaranteed.com
Subject: Re: Please refund
If that is what you feel you need to do then so be it. You have my full name and you know I live in California, it is not hard to figure out who I really work for after searching on Google. If you do any research you will see I do not work any of your competitors. I said, Testking here I come, because I am now using their tests for practice before attempting the two MS exams I failed using tests from pass-guaranteed.com.
The only thing you can spread around the Internet about me will be false accusations, so have fun making things up.
Don
On Thu, May 1, 2008 at 10:43 AM, wrote:
Dear Don,
It seems that you are affliated with some other vendor, you stated in this email: Nice. "Testking here I come along with everyone I can tell. By the way, I'm great at search engine optimization. Look for me talking about you guys on Google". We are not Testking, you are clearly affliated with some other vendor trying to bad mouth our name and I can assure you that your name will be also spread around the internet.
Regards,
Gary
Gary
FOLKESTONE, Kent,Other,
United Kingdom
Competitor Trying To Bad Mouth Pass-Guaranteed.com
#5REBUTTAL Owner of company
Fri, May 02, 2008
Once again, we did not receive the customer's failed transcripts. As anyone knows, email and attachements are often blocked by spam filters. "This is common knowledge". We regret the way this customer feels, we have provided a full refund after we received the customer's failed transcripts.
In addition, I would like to add, that this is the first customer I have ever heard of taking two exams in one day. I strongly feel that the customer was not fully prepared in writing the 70-292 and 70-296 exams and rushed his studies to prepare for both these exams on the same day! Anyone who has studied for one of these exams before will surely agree.
Regards,
Gary Margrave
Phone: +44 7003 401203
Don
Dublin,California,
U.S.A.
A copy of the email requesting a refund
#5Author of original report
Fri, May 02, 2008
Just so there is no confusion of whether a copy of the failed transcripts were provided originally, here is my email along with the response from pass-guaranteed.com. Oh, and I'm not a competitor...
-----Original Message-----
From: techsupport@pass-guaranteed.com
Date: Thu, 3 Apr 2008 16:44:03
To:"Me"
Subject: RE: Please refund
Dear Don,
We have had nothing but great success with regards to the 70-292 and 70-296 practice exams. Please reply back to this email with where you state there are issue's and we will have our authors look into this. We are not refunding this order because we have had great feedback with regards to the 70-292 and 70-296.
Regards,
Michael. S
-----Original Message-----
From: Me
Sent: Thursday, April 3, 2008 1:53am
To: techsupport@pass-guaranteed.com
Subject: Please refund
I sent a message via the website yesterday but didn't get a response so I'm following up again. Attached is the scan of the two failed exams I took on the 31st. I was very disappointed in the quality if the testing engine and questions as part of the 70-292 and 70-296 products you sell. I have used pass-guaranteed in the past and had great success and was impressed with the quality, but not this time. There was a typo in almost every question, most of the graphics were unreadable, all True/False questions were True???, and some questions were just wrong. Please advise when I can expect my refund.
PayPal transaction ID: x530M
Thank you
Don B
Gary
FOLKESTONE, Kent,Other,
United Kingdom
Not Honoring Refund Policy Reply
#5REBUTTAL Owner of company
Thu, May 01, 2008
Hi, I am the President of Pass-Guaranteed.com. Please be advised that:
Ripoff Report does not guarantee that all reports are authentic or accurate.
Regarding this issue relating to the 70-292 and 70-296 practice exams,
this customer did contact us. We did not receive any failed transcripts from this customer. Even though the customer stated that we received the attachements and was very persistent stating that we did, we did not receive any transcript attachements. Email is not guaranteed and there could be many reasons the attachement could have been flagged by our spam filters just by the way the attachement is named. According to our refund policy, you have to provide failed transcripts within 180 days after your purchase date to be eligible for a refund.
With regards to stating to the customer that they will not be receiving a refund, this was true because we did not receive any failed transcripts from this customer. The customer was just asking for a refund without providing us with the required documentation which is to send us a scanned copy of his failed transcript.
This customer has used our products before and has not had any issue's with other practice exams that he has purchased up until now. We did not receive any of the failed transcripts that this customer claimed he has sent. We have a very good name in the industry and we do not in any way scam any of our customers! We have been in business for sometime now and we never rip off any of our customers. With regards to our location, yes, this is our office in the UK and you can also call us at: +44 7003 401203.
After this report, we have emailed the customer to provide the failed
transcripts. After emailing the customer to provide the failed
transcripts, the customer responded with his failed transcripts and we
have now refunded the customers purchase which falls under our 100% Money Back Guarantee policy.
We rarely have customers requesting a refund and I have to say that this is one of the first times I have heard a customer doing two exams in one day. Yes, this customer wrote 2 exams in one day. I strongly feel that the customer was not fully prepared in writing the 70-292 and 70-296 exams and rushed his studies to prepare for both these exams on the same day! Anyone who has studied for one of these exams before will surely agree.
We have had many customers that have passed the 70-292 and 70-296 exams with the help of our practice exams. This customer purchased other products from our company before and did not have any problem before, I think he rushed these two exams and this is the reason for his failure.
This issue has now been resolved and the customer has now been refunded
after we have now received the failed transcripts. I don't know if this
is some other company (vendor) trying to hurt our name but I can assure
you that we are in no way a scam company that this customer claims. We
have been in business since 2002 and this is the first I have seen a
report of this nature.
I am sure you know every single business in the world receives complaints. We do care on how our customer's feel about our services and our products and we welcome all customer feedback.
Regards,
Gary Margrave
Phone: +44 7003 401203